Local 9-1-1 dispatchers receive recognition amid virus pandemic (TX)

HARR – It’s National Public Safety Telecommunications Week. Officials say it takes a special person to answer emergency calls and to listen to a person at their worst moment.

Emergency 9-1-1 dispatchers are the silent heroes. A lifeline most callers never get to meet. Often times they’re the first ones on the scene of a crime, crash or fire. Not physically, but through a phone… READ MORE

Guilford Metro 911, High Point 911 take part in ‘Theme Song Challenge’ for National Telecommunicator’s Week (NC)

GREENSBORO, N.C. — It’s National Telecommunicator’s Week, and our local 911 operators are celebrating with a great challenge!

RapidDeploy launched the challenge.

“We know that this has been a challenging time for telecommunicators and first responders, but we also know that sometimes heroes need a break,” RapidDeploy said in a Facebook post. “The challenge, if you dare to accept it, is to come together as a PSAP, to put together a short 30 second video introducing… READ MORE

Tactical dispatch and TERT: How FirstNet supports innovations for 9-1-1 and emergency communicators

Emergency communications professionals across the country utilize FirstNet to support innovative approaches to 9-1-1 and dispatch. FirstNet’s secure, reliable broadband connection helps telecommunicators deliver accurate, robust information to on the scene responders. FirstNet, and the technology ecosystem that has built up around it, is especially helpful for dispatchers placed in uncommon situations… READ MORE

Minot Central Dispatch adjusts protocols during COVID-19 (ND)

MINOT,N.D.- It’s national Public Safety Telecommunicators week, and local dispatchers are working harder than ever to keep you safe.

Minot Central Dispatchers are changing the way they answer calls and send you help. All responses are now being screened with COVID-related questions.

Dispatchers have also added new codes to describe the situation, like if a person is in quarantine, quickly and efficiently to first responders. According to Public Safety Answering Point manager Margaret Haugan, this has not slowed response times… READ MORE

Telecommunicator Week (TX)

With Telecommunicator Week upon us, I would like to talk a little about these great heroes. Telecommunicator Week is April 12-18, 2020, and I would like each of them to know how much they are truly appreciated. These heroes that are hardly seen but always there with a calm voice to answer your call for help. We may not be able to celebrate in the usual manor, but I would like you to see these heroes the way I do daily. Behind those calm voices there lies an array of great people… READ MORE