by ECC Editor | Mar 22, 2022 | Comm Center News
MADISON, Wis – The Wisconsin NextGen9-1-1 GIS Implementation Plan is now available on the Wisconsin Department of Military Affairs, Office of Emergency Communications (OEC) website.
The newly released Plan was developed as part of a larger NextGen9-1-1 (NG9-1-1) project with OEC and consulting firm, Geo-Comm, Inc. and outlines the tasks necessary at the state and local levels for preparing local Geographic Information Systems (GIS) data for call routing on an NG9-1-1 system… READ MORE
by ECC Editor | Mar 22, 2022 | Articles, Comm Center News
Come July, Americans experiencing a mental health crisis can press three digits on their phones, “9-8-8,” and reach the suicide prevention hotline.
The vision: The new, easy-to-use number is being billed as the “911” for mental health care. It’s a dramatic revamp of the system that builds on the current crisis line, where Americans can call, text or online chat call centers nationwide and receive counseling. The ultimate goal is to be able to dispatch mobile crisis teams immediately to anyone in need, no matter where they live… READ MORE
by ECC Editor | Mar 21, 2022 | Comm Center News
To help celebrate Women’s History Month in March, the West Plains Police Department recognized Paula, who has worked at the department for 15 years and is currently a dispatcher.
“Our Dispatchers are our Officers ‘Lifeline’ providing the most updated information that officers need to know as they respond. A dispatcher is a crucial part of any police department because they handle all communications, among many other things,” the department said in a recognition post on Facebook.
Paula holds the titles of Senior Telecommunicator, Terminal Agency Coordinator for Missouri Uniform Law Enforcement System and Local Agency Security Officer… READ MORE
by ECC Editor | Mar 21, 2022 | Comm Center News
PRINCE FREDERICK, Md. – Meet Public Safety Dispatcher II Ashley Lowery for the Department of Public Safety, Emergency Communications.
As a Public Safety Dispatcher II, Ashley supervises five dispatchers and call takers on her shift, answers emergency and non-emergency calls, dispatches police, fire and ambulance services, provides notifications and makes split-second decisions… READ MORE
by ECC Editor | Mar 19, 2022 | Comm Center News
A person calling 911 during an emergency may be too excited and may not be clear when talking to a dispatcher about where to send help. Or they may just need some reassurance that help is on the way.
Recently, the Warren County Communications Center launched a text messaging service to keep callers updated on the status of their emergency and a number to call for followup or other information.
Melissa Bour, Warren County Communications Center director, said when someone is having an emergency, that person may not be thinking clearly. However, if they see a text message, they can see it and call the number to clarify the emergency information… READ MORE
