How NG911 enables citizens to send video, text to 911

Police Executive Research Forum COO Kevin Morison says that NG911 is really about “bringing the country’s 911 system into the 21st century.” Part of that transition involves enabling the 911 system to receive the videos and texts available from the public during a critical incident response, providing “eyes on the ground” in a way not seen before in public safety.

The public safety community has been talking about Next Generation 911 (NG911) for a decade, from the first discussions by the National Emergency Number Association (NENA) in 2000, supported by organizations like the Association of Public-Safety Communications Officials (APCO) and the Department of Transportation (DOT)… READ MORE

Ambulances, Emergency Rooms Pushed To Capacity and 9-1-1 Call Times Increased (CA)

As calls from COVID-19 patients flood L.A. County’s medical system, the area’s ambulances and emergency rooms are being stretched to capacity.

Some ambulance drivers report waiting for up to six hours to unload patients at hospitals, and their standard response time to 9-1-1 calls has grown from nine to 12 minutes.

To address the problem, emergency medical dispatchers are sending drivers to hospitals with shorter wait times, and some medical centers have hired extra staff to monitor patients so ambulances can get back in the field… READ MORE

Rawlins Police now certified Priority Dispatch Center (WY)

The Rawlins Police Department will now used a nationally standardized protocol when taking emergency calls. The department recently announced that they are officially a certified Fire and Police Priority Dispatch Center. The Priority Dispatch system is used worldwide and allows dispatchers to provide faster and more targeted help in all types of emergency. This protocol ensures that every dispatcher will get critical standard information from each caller… READ MORE

You can now text 9-1-1 to Bowling Green during an emergency (KY)

BOWLING GREEN, Ky. (WBKO) – On Friday, the city of Bowling Green and the Bowling Green Police Department announced a new way for you to contact 9-1-1, by text message.

Our 9-1-1 operators are ready to put this tool to use to help those in need and we just want to make sure everyone in our community has access to these emergency services,” said Dana Beasley-Brown, City Commissioner… READ MORE

Commissioners approve new contract for 9-1-1 system (OH)

NORWALK — The Huron County Commissioners approved a new contract for the 9-1-1 system and funds for public safety employees.

During Thursday’s commissioner meeting, the board approved CARES Act funding to be used for public safety payroll expenses.

The resolution passed also allows the funds to be used for benefit expenses, like vacation, sick leave, employee insurance and overtime from March 1, 2020, to Dec. 30… READ MORE