Carroll Council Discusses Changes In Allocations For Communication Center; Including Possible Dissolution Of Agreement With County (IA)

Monday’s Carroll City Council meeting, City Manager, Mike Pogge-Weaver, presented information received at a recent Carroll City/County Communications Center Commission meeting. The data he shared shows calls recorded are for more than just 911.

Fifty percent of the cost is covered by the City of Carroll and 50 percent by the county. Pogge-Weaver says when broken down, the city residents pay 68.5 percent of the total bill for the communications center through property taxes. He says the question is raised again as to whether or not this is equitable… READ MORE 

Nebraska State Patrol to move most operations to former Verizon call center in Lincoln

LINCOLN — The former Verizon Wireless call center has a new tenant, and it’s not who you might expect.

The Nebraska State Patrol announced Monday that it would consolidate most of its operations in the building at 4600 Innovation Drive, near Interstate 80 and Northwest First Street.

The patrol said it has entered into a 20-year lease for about 75% of the 113,000-square-foot building and expects to move in in March… READ MORE

Athens County 9-1-1 launches text service (OH)

There’s another option for Athens County residents to contact emergency dispatching services and connect with emergency responders, as the 9-1-1 dispatching center in the county has launched a texting service to compliment the longstanding call service.

Effective Jan. 1, 2021, residents can send a text to 9-1-1 on cell phones and connect with a dispatcher. It is important to remember that the fastest way to connect and receive emergency responses is by calling 9-1-1, but texting will allow for those with hearing impairments or in dangerous situations to connect with law enforcement… READ MORE

911 dispatchers help carry the weight of St. Joseph (MO)

About 75 times a day, Rochelle Esparza will answer the phone with the same response, “St. Joseph 911, where’s your emergency?”

Esparza has been a St. Joseph 911 dispatcher for 12 years, and each day is completely different than the last. As a dispatcher, Esparza, as well as three to four others, answer 911 calls and the non-emergency line for all of Buchanan County while monitoring their radio and communicating with the St. Joseph Police Department, Buchanan County Sheriff’s Office and the St. Joseph Fire Department… READ MORE