by ECC Editor | Feb 7, 2021 | Comm Center News
The City of Roanoke and VA811 announce that the American Public Works Association (APWA) Mid-Atlantic Chapter has selected the Blue Hills Communications Center project to receive an Honorable Mention for the 2021 APWA Mid-Atlantic Chapter’s Project of the Year Award for the category of Structures $5-$25 Million. Each year, APWA presents the Public Works Projects of the Year awards to promote excellence in the management and administration of public works projects, recognizing the alliance between the managing agency, the contractor, the consultant, and their cooperative achievements… READ MORE
by ECC Editor | Feb 7, 2021 | Comm Center News
WILMINGTON — The Wilmington Public Safety Dispatch Center operated out of the Massachusetts State 911 Department’s mobile PSAP while their operations room received renovations starting Jan. 21. This allowed the center to continue directing 911 calls as normal with no noticeable change to Wilmington callers and residents.
PSAP stands for public safety answering point and refers to the work of dispatch centers everywhere. Dispatch Supervisor Corey Swift described the mobile PSAP as a “call center on wheels” — a truck that sat in the parking lot of the public safety building. Swift said that this is the first time in his 10 years they’ve had a need to utilize this service… READ MORE
by ECC Editor | Feb 7, 2021 | Comm Center News
Alexandria, VA – Today the Association of Public-Safety Communications Officials (APCO) International announced the official kick off of APCO’s National Public Safety Telecommunicators Week (NPSTW) contest “Who is YOUR public safety superhero?” NPSTW is a week where communities across the U.S. recognize those who help save lives in times of personal or national crisis and this year NPSTW will be celebrated April 11-17, 2021… READ MORE
by ECC Editor | Feb 7, 2021 | Comm Center News
How would you respond to an agitated caller who tells you he has a sawed-off shotgun pointed at his face and is going to kill himself unless you can give him a reason to live?
That’s the kind of scenario that 911 dispatchers at the Volusia Sheriff’s Office Communications Center face regularly. It’s their job to find out what’s wrong and keep the caller alive as well as the police, firefighters and paramedics who are sent to the scene to help… READ MORE
by ECC Editor | Feb 5, 2021 | Comm Center News
Roxanne Van Gundy, director of the Lyon County Emergency Communications Center, requested that the commission pay annual fees as well as an extra expense due to the City of Emporia for the county’s part of the computer-aided dispatch system it shares with the city. Commissioners clarified that these fees were paid from 911 funds and not with taxpayer dollars.
Van Gundy discussed new technologies in emergency communications, including text messaging with 911 dispatchers, which can be particularly useful for non-native English speakers… READ MORE
