Family gives up on 911 after hearing automated please hold message (MO)

KANSAS CITY, MO (KCTV) — When you call 9-1-1, you expect to be able to talk with some immediately, But if you live in Kansas City, be prepared to sit on hold and wait.

You’ll likely hear a recorded message before you get a dispatcher.

One Kansas City family we talked to were stunned to get a recorded message when they called 9-1-1 seeking help for a child who suddenly went unconscious and started having seizures… READ MORE

Clay County opens new dispatch center (NE)

CLAY CENTER — The Clay County 911 Emergency Communications Center opened in a new location this week, complete with upgraded technology to get first responders to callers more quickly.

The new center, located at 212 W. Fairfield St., went online Wednesday as the culmination of two and a half years of planning and preparation. The 911 Emergency Communications Center will merge dispatch for police, fire and emergency services for Clay County municipal and rural residents… READ MORE

LOCAL NEWS Life-saving technology allows EMS to find exact location of callers in Durham (NC)

DURHAM, N.C. — Life-changing EMS technology has arrived in Durham, aimed at cutting down first responder response time.

The life-saving tool will allow staff at the Durham Emergency Communications Center to ping their exact location.

What used to take minutes, can now take one second with RAPID SOS.

The technology allows emergency workers to find a caller’s location within feet, even if they’re moving… READ MORE

What happens when you call 911 in Anchorage? (AK)

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If you were born anytime in the last 60 years, you were probably taught from a young age that in an emergency, the very first thing you do is call 911.

Dial that three-digit number from nearly anywhere in North America and you’ll be connected to a local public safety answering point, or PSAP, from which dispatchers can send police, fire and EMS units to help you with whatever your emergency may be… READ MORE

BERGQUIST RECOGNIZED FOR SERVICE TO NORTH DAKOTA 9-1-1 SYSTEM

JAMESTOWN, N.D. (NewsDakota.com) – The North Dakota 9-1-1 Association recognized Jerry Bergquist at their quarterly meeting in Bismarck for his over 27 years of leadership and representation.

Mr. Bergquist, the Stutsman County Communications Center administrator, 9-1-1 coordinator, and emergency manager of Stutsman County, is retiring from his current positions in April… READ MORE