County considering wage increase, shift change for local dispatchers

Logansport’s emergency dispatchers have a tough job helping unseen people in sometimes extreme circumstances. These stressful situations, coupled with being some of the lowest paid dispatchers in the surrounding area, have led to a high turnover rate.

In June, a move was discussed that would have reduced the number of active dispatching positions from 16 to 14 in order to raise the salaries of the current dispatchers. The move would not cost any current employee a position and is considered part of a realignment that would increase the starting salaries to $30,000 for local dispatchers.

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Chittenden County communities consider consolidated dispatch center

Chittenden County communities consider consolidated dispatch center

SOUTH BURLINGTON, Vt. (WCAX) Some cities and towns in Chittenden County want to cut down on response time when you call in an emergency. They’re looking to create a regional dispatch center.

In the past, towns have had a tough time getting a formal project up and running. But space on the second floor of the Robert E. Miller building on Gregory Drive in South Burlington could fit the bill.

Local officials say the new dispatch center will allow for better staffing and quicker response time.

“The calls come into this public safety answering point, they speak to people when they call 911, and then often those calls will be transferred to local dispatch, that may get some more information, would then contact police, fire, and/or rescue, and send them out to the location that they’re needed,” said Aaron Frank, the Colchester town manager.

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Inside Lynchburg’s emergency response nerve center

On the other side of a door labeled “authorized personnel only” in a modest building on the southern edge of the city, a team of emergency dispatchers monitored the Hill City’s fleet of police vehicles and firetrucks.

With a bevy of high-tech tools at their disposal, the team sat behind desks with several computer screens and waited for the phone to ring.

This is the nerve center of the city of Lynchburg’s emergency response network — a dim room where every 911 call is answered and where crucial information is relayed to first responders as they race to the scene of a deadly car crash or a violent altercation.

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Ky. county emergency communication system is obsolete

DAVIESS COUNTY, Ky. — A recent study into communications problems experienced by Daviess County sheriff’s deputies and firefighters found the county’s communication system is obsolete in places and is in need of upgrades or replacement.

The study gives Daviess Fiscal Court some short-term fixes that can be performed at a relatively low cost. The report also lays out options for overhauling or replacing the system that will cost millions of dollars.

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Lincoln County Communications hacked

Lincoln County servers have been infiltrated by ransomware for the second time in less than two weeks. This time, it was servers within Lincoln County Communications that were hacked. Issues were discovered by Lincoln County Information Technology staff around 8:30 p.m. on Tuesday, Aug. 6, according to a press release issued by Bill Gibbs, director of the Lincoln County Communications Center. 

To date, no requests for ransom or other contact has been made by the hacker. Local, regional and federal resources including the National Guard, the FBI and the Lincoln County Sheriff’s Office have been contacted for support. No personal data was compromised that the county knows of, and it is unknown at this time how long it will take to get the servers back in operation, according to county manager Kelly Atkins.

“The servers could be back up as quick as a week or as long as a month,” Atkins said. “We’ve got a lot of people working on a lot of different things.”

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