Inside Clay County’s 911 dispatch center (FL)

CLAY COUNTY, Fla. — When you’re in trouble, help is always one call away in Clay County.

A 911 dispatcher may provide instruction in an emergency or even comfort in crisis.

Whether it’s helping to deliver a baby, or as we heard in last month’s prank call, talking to someone they believe has a bomb strapped to his chest, 911 dispatchers never know what they will find on the other end of the line…

Saratoga County agreement improves cell service around Great Sacandaga Lake (NY)

ADIRONDACKS — Lack of cell coverage remains an issue in many parts of the Adirondack Park, but cellphone service in the remote settlements around the north end of Great Sacandaga Lake has greatly improved in recent months.

Under an agreement that took effect this summer and was announced on Friday, Saratoga County is leasing antenna space on its emergency radio communications tower network to commercial carrier Verizon Wireless, the private company that has invested the most in trying to develop Adirondack coverage. Local officials and residents already see a difference…

SERESA offers 911 dispatchers help for pressures of the job (MI)

ROSEVILLE — When people call 911, they usually don’t think much about the person on the other end of the line — after all, callers have other things on their minds. But the voice answering the phone can often hold life and death in their hands.

That kind of responsibility can weigh on people who go in and walk people through what are sometimes the worst days of their lives. The dispatchers at the South East Regional Emergency Services Authority know that experience all too well…

911 issues remedied in a couple of hours (ND)

Audio problems that affected some 911 calls in the state Thursday evening were remedied in a couple of hours.

Dispatchers at the Department of Emergency Services dispatch center were able to hear callers but callers could not hear dispatchers, spokesman Eric Jensen said. Dispatchers by protocol initiate a call back when they experience such problems or when a call is interrupted. Both parties had full audio when those calls were made…