CHICAGO’S 9-1-1 CALL CENTER EMPLOYEES RECEIVE TOP HONORS FROM THE ILLINOIS ASSOCIATION OF PUBLIC COMMUNICATION OFFICIALS (IL-APCO)

The Chicago Office of Emergency Management and Communications (OEMC) proudly announces that Martin Doyle, Deputy Director at OEMC, was named Director of the Year and Susan Dennewitz, Police Communications Officer II of OEMC was named Trainor of the Year by the Illinois Association of Public-Safety Communications Officials (IL-APCO). Over the past 25 years, OEMC has been is recognized for the award-winning staff who are committed to ensuring the safety and well-being of residents…  

Hamilton County Emergency Communications District Awarded Reaccreditation With Excellence (TN)

The Hamilton County Emergency Communications District has completed its annual assessment and operations review and was awarded ‘Reaccreditation With Excellence’ by the Commission on Accreditation for Law Enforcement Agencies at the Commission Hearing and Conference.  CALEA accreditation serves as the international gold standard for public safety agencies and is the primary way for an agency to voluntarily demonstrate its commitment to excellence in emergency communications…

Big Changes Underway At Benton County E911 (MO)

Benton County’s E911 Director, Jessica Mayfield, assumed her new role on October 19, 2020, and began right away putting into action her plans to bring the center up to full staff, modernize equipment and strengthen community relations. Mayfield’s background, training and experience reflect her qualifications for the new position.“The workload at this time, while very challenging, is manageable,” she said. “Until the center is up to full staff, I am working actively as a dispatcher as well as fulfilling my administrative duties. The current staff has been very helpful in assisting me as I continue to settle into my role.”Born in Kansas City, MO, but claiming Warsaw as her hometown since moving here in 1991, Mayfield graduated from Warsaw High School in 2004…

New 911 technology uses smartphone’s GPS and camera (GA)

Duluth police are now using a new 911 technology that can help pinpoint the location of an emergency. With the use of the caller’s smartphone, a dispatcher can see everything that’s happening in real-time.

Duluth is the first police department in the state to use 911eye. When someone calls 911, the dispatcher will send a link to the caller’s smartphone, the caller then will be able to give permission for the dispatcher to access the phone’s GPS and camera…

Eagle River Fire, Greater Eagle Fire, and Vail Fire & Emergency Services launch Community Connect (CO)

Eagle River Fire Protection District, Greater Eagle Fire Protection District and Vail Fire & Emergency Services have been working closely with technology partner First Due to release Community Connect, an application focused on protecting residents and their property in the most effective way possible during an incident or major disaster.

Community Connect is a secure, easy-to-use platform that will initially allow residents to share critical information about their household and family with first responders. Soon to follow there will also be a commercial side for business owners and property managers to share information about commercial structures, such as hazardous materials, evacuation plans, and contact information, allowing first responders to respond more efficiently and effectively and ultimately resulting in better incident outcomes for both residents and businesses…