Red Deer submits offer to take on the cost of EMS dispatch (Canada)

It’s been a long battle for the City of Red Deer who have been pushing back against consolidating EMS dispatch since the plans were simply recommendations on the Ernst and Young Report in February of 2020. A consolidated EMS dispatch is thought to save province 5 million dollars, but City Council believes the decision will cost lives.  Now, the City has submitted a formal offer to the Government of Alberta to take on the cost of emergency dispatch for the City of Red Deer and surrounding communities in order to keep a local dispatch…

Who Ya Gonna Call, Part 3 of 3 (TN)

The Hawkins County Emergency Communications District has operated a computer aided dispatch system for more than ten years. Computer-aided dispatch, also called computer-assisted dispatch, is a method of dispatching emergency services assisted by computer. It may be used to send messages to the Communications Specialists via a mobile data terminal and/or used to store and retrieve data (i.e. radio logs, field interviews, etc.). The central idea is that Communications Specialists are able to view and understand the status of all units being dispatched. Computer aided dispatch provides displays and tools so that the Communications Specialists have an opportunity to handle calls-for-service as efficiently as possible…

Legion members earn ‘Law and Order’ and ‘First Responder’ awards (NY)

CALEDONIA – Each year, American Legion posts across the region submit nominees or the American Legion Department of New York State Law and Order and First Responder Awards. The annual awards program recognizes police officers, firefighters, corrections officers, emergency medical personnel and 911 dispatchers who have given above and beyond for their local community – either through their extended service or through a single, seminal act…

Marshall County Dispatcher awarded Indiana Association of Public Safety Communications Officers Telecommunicator of the Year (IN)

MARSHALL COUNTY, Ind. – Marshall County Dispatcher, Jim Budd was awarded the Indiana Association of Public Safety Communications Officers Telecommunicator of the Year.

This award is only awarded to one Telecommunicator or Dispatcher in the state of Indiana each year according to officials.

Jim Budd has worked at the Marshall County Sheriff’s Office since 2007 as a dispatcher and turnkey…

Do The Job Right

Do The Job Right

How can I help you?

James Queen

At some point in your career, you lose track. After answering thousands of calls, listening to countless hours of radio traffic, and providing EMD instructions, you are bound to have a moment of complacency. It may be something as simple as not getting vehicle colors in an accident call. It may be something that does not affect the call’s outcome.

Other times, it can be detrimental to the safety of your officers, firefighters, or other first responders. You did not ask about weapons or any number of other things as we run through our checklist of questions. You just happened to miss one on this call. Now you are scrambling, trying to get the caller back on the line to get more information for your officers…