Two Loveland Police 911 dispatchers host podcast about what they do (CO)

Two of the Loveland Police Department’s dispatch team members have taken their appreciation for their positions to the next level, launching a podcast to talk about their job as dispatchers and further educate the community on what they do.

During her training in 2019, communications specialist Sami Pohl said she was so interested in podcasts that she decided she wanted to make one of her own. But the ideas that friends were giving her were just not sticking…

Shelby County Fire dispatchers get training to handle pandemic-related mental health calls (TN)

MEMPHIS, Tenn. — Dispatchers with the Shelby County Fire Department have received additional training to deal with the mental health issues brought on by the COVID-19 pandemic.

The Shelby County Fire Department said this week 16 dispatchers received nationally recognized training to handle a wide variety of mental health, behavioral emergency, and suicide calls…

Albany 911 Call Center Faces Unprecedented Staff Shortages (NY)

Union members who represent Albany’s 911 dispatchers are sounding the alarm for help with unprecedented staff shortages.

When we dial 911, we want and expect a competent person to answer the phone and dispatch help to us when we need it.

Bill LeBeau, the Staff Director for Albany dispatchers’ Union Council 82, says that he is begging for help.  He says that 911 employees are struggling with long hours and extreme staff shortages…

East Fork Professional Firefighters call for help for 911 dispatcher (NV)

For Douglas County 911 Emergency Services, its mission statement “first to respond, first on scene” are words to live by.

For 911 dispatcher Melissa Johnson, it’s not just a statement, it’s a mission.

Johnson’s best friend, and 20-year 911 dispatch veteran Kristin Oilar, has pancreatic cancer and needs aggressive treatment. In typical fashion, Johnson was first on the scene, setting up a GoFundMe account to help Oilar and her family with the overwhelming task ahead – get treatment, beat cancer…