Durham opens investigation into why 911 call center went understaffed during weekend (NC)

Durham opens investigation into why 911 call center went understaffed during weekend (NC)

DURHAM, N.C. (WTVD) — It would seem Kadijia Smith would be the ideal fit for 911 operator in her hometown.The Durham native and NC Central University graduate with a degree in criminal justice said she hasn’t heard anything back from the multiple jobs she’s applied to within the city. Smith said she’s been applying for months now.

“We cannot get into the door,” Smith said. “We’re not getting the call backs we need, we’re not even getting the interview option.”Kadijia’s service might have helped Saturday night in the Durham Emergency Communications Center, where there was nobody working because of “unplanned absences,” according to the city of Durham…

911 nightmare: Failure to dispatch leads to lawsuit after 6 killed by washed away bridge in Indiana

911 nightmare: Failure to dispatch leads to lawsuit after 6 killed by washed away bridge in Indiana

When you have an emergency, the first thing most of us think to do is call 911. But what happens when the people taking your call don’t send help?

Last year six people died, when flooding washed away the Sanes bridge in the small town of Laurel, Indiana. Two of the victims were Josh Mosier’s little girls.

“That’s the reoccurring nightmare, is seeing that and hearing them scream. And it’s like I’m behind a wall and I can’t get to them,” Mosier said.

Mosier was driving into work on that rainy morning, March 20, 2020, when he got a terrifying call…

urvey Finds Americans Are Concerned About Mental Health and Want Public Safety Agencies to Improve Response to Mental Health Crises (MA)

urvey Finds Americans Are Concerned About Mental Health and Want Public Safety Agencies to Improve Response to Mental Health Crises (MA)

FRAMINGHAM, Mass.–(BUSINESS WIRE)–Rave Mobile Safety (Rave), the critical communication and collaboration platform customers count on when it matters most, today released its 2021 Mental Health and Emergency Response Survey results. The findings show that Americans are concerned about mental health generally and want to see first responders, including 9-1-1 call takers, police, EMS and fire fighters, improve emergency response involving mental health crises.

To understand if Americans believe mental health is a pervasive issue and how first responders should respond to emergencies involving mental health, Rave Mobile Safety partnered with independent research firm Researchscape to survey more than 1,000 American adults nationally in April 2021…

Botetourt County launches new medical priority dispatch system (VA)

Botetourt County launches new medical priority dispatch system (VA)

BOTETOURT COUNTY, Va. (WFXR) – Botetourt County’s Department of Fire & EMS along with the Botetourt County Sheriff’s Emergency Communications Center has announced the implementation of the Medical Priority Dispatch System (MPDS) to better serve the residents and visitors of Botetourt County.

In emergency situations, dispatchers will follow nationally recognized standards and research-based protocols to identify life-threatening situations and to safely prioritize calls for a response…

Summit County Sheriff’s Office to launch ‘SMART team lite’ to respond to crisis calls without law enforcement (CO)

Summit County Sheriff’s Office to launch ‘SMART team lite’ to respond to crisis calls without law enforcement (CO)

The Summit County Sheriff’s Office is set to bolster its mental health crisis response capabilities in the coming months with the expansion of the SMART team and the facilitation of a new mobile-response program that would act without the presence of law enforcement.

On May 1, the Sheriff’s Office entered into a contract with Rocky Mountain Health Plans, which will provide the office with upward of $300,000 to set up new mobile-response capabilities in the county. The key difference between SMART — Systemwide Mental Assessment Response Team — and mobile response is in personnel. While the SMART team responds to calls with a deputy and mental health clinician — always in an unmarked car and plain clothes — a mobile response would have a clinician arrive on scene without law enforcement…