Seattle City Council votes to transfer 911 operations away from police (WA)

A barrier stands outside of the Seattle Police Department’s West Precinct on June 10, 2020 in Seattle, Washington. (Photo by David Ryder/Getty Images)
In a 7-0 vote on Monday, the Seattle City Council has approved transferring 911 operations away from Seattle Police Department.
The vote means that 911 call center operations will move out of SPD to the civilian controlled Community Safety and Communications Center (CSCC).
SPD interim chief: ‘We are a safe city’ despite concerns over police staffing
The process began at the tail end of the 2021 budget process last November, when the council passed an ordinance that established the CSCC, and established its two primary functions: 911 dispatch for SPD, and parking enforcement. The ordinance mandated that 911 functions be moved out of SPD by June 1…
Durham 911 call center could take months to be fully staffed again (NC)

DURHAM, N.C. (WNCN) – When you call 911 in Durham, there’s a chance there won’t be enough operators at the Durham Emergency Communications Center (DECC) to answer your call.
When no one answers a call within 30 seconds, it is routed to Raleigh-Wake 911. An average of 1,900 calls are forwarded from Durham every month.
The DECC has faced facing a shortage of 911 operators since December. Now, during some shifts, there are only two people answering calls at a time. Currently, the DECC has 26 vacant 911 operator positions out of 64, which means 41 percent of the positions are vacant…
York County to get 911 call upgrade in coming years (PA)

York County’s relatively old-fashioned 911 system will be moving online in the next few years.
The county commissioners on May 12 unanimously approved an agreement with the Pennsylvania Emergency Management Agency to provide “Next Generation 911” services at no cost to the county.
Next Generation 911 will move from the current system to a modern, internet protocol-based system that will allow for a number of benefits, including faster connection times and the use of geographic information systems to pinpoint the location of callers…
Text to 9-1-1 service coming to Macon County (IL)

MACON COUNTY, Ill. (WCIA) — Officials with the Central Illinois Regional Dispatch Center said members of the community will soon be able to text 9-1-1.
In a news release, officials said the service will be available in Macon County starting June 1. “Text to 9-1-1 will be accessible through the four major carriers: AT&T, Verizon, T-Mobile, and Sprint.” If service is not available or down for a carrier, a bounce-back message will be sent back and will ask you to call.
While officials said this is a useful resource, a voice call is always preferred. “However, if it is unsafe or not possible to make a voice call, then send a text to 9-1-1,” they said…

