Making accidental phone calls and hanging up causes stress for dispatchers (MO)

Making accidental phone calls and hanging up causes stress for dispatchers (MO)

NEWTON COUNTY, MO – 9-1-1 calls happen every day, but not all of them are intentional.

Not only does it create more stress, but so far this year, the Newton County Central Dispatch has gotten over 1,200 9-1-1 hang-up calls.

That adds up to just over 6 a day.

Even is the call is by accident, if the caller hangs up, dispatch is required to send an officer out.

Tom Oliphant with Newton County Dispatch says these calls typically jump up during the summer because more kids are at home…

Public Safety Telecommunicator #124219 job with Western Carolina University (NC)

Job description

The Department of Emergency Services serves the Western Carolina University community and associated public safety agencies 24/7/365. Public Safety Telecommunicators provide emergency and non emergency communications and dispatch services for the WCU Police Department, WCU EMS, WCU Emergency Management, Counseling and Psychological Services, Parking Services, Cat Tran (transportation), and other university departments. Under the direction of the Emergency Communications Manager, Public Safety Telecommunicators perform a variety of duties following established guidelines which promote the safety and well being of the campus community. Primary accountabilities include dispatching all radio calls; receiving and responding to incoming telephone and radio communications; determining the nature of calls and deploying the appropriate emergency and non-emergency personnel and equipment; providing direction and guidance to callers reporting police, fire or medical emergencies, and other incidents…

Idea of switching authority over dispatchers off the table

MONTICELLO — The idea of transferring authority of Piatt County dispatchers from the sheriff’s office to the Emergency Telephone System Board has apparently met a quick death. Mentioned as a possibility at a previous ETSB meeting, even board members agreed it was not a good idea after learning last week it was a complicated endeavor that would require intergovernmental agreements with all emergency agencies. There is also the potential of added cost due to current deputies being able to perform some duties that would no longer be possible if under the ETSB’s jurisdiction…

Suffolk Pushes NY Law Designating Dispatchers As First Responders

Suffolk Pushes NY Law Designating Dispatchers As First Responders

Suffolk County lawmakers want New York to pass a bill that would officially recognize emergency service dispatchers as first responders before the state legislative session ends Thursday.

Lawmakers and union leaders said recognition is long overdue for Suffolk dispatchers like Stephanie Bukowinski. She said she assisted in the successful delivery of a baby girl over the phone last week.

“We are the very first person you talk to. You are not seeing us, may not see us, but we are there. We are the first on the front line,” Bukowinski said…

Metro 911 dispatchers push technology and patience to combat overloading (TN)

Metro 911 dispatchers push technology and patience to combat overloading (TN)

 

NASHVILLE, Tenn. (WKRN) — The sound of gunfire outside of Bar Louie in the Gulch sent customers running and desperately calling for help. However, witnesses tell News 2 they had trouble getting connected to 911 dispatchers.

“It wouldn’t go through,” said Tim Davis, who was at the restaurant when the shooting occurred. “We had bars. We had Wi-Fi. All of that.”

News 2 inquired and found out a surge in 911 calls forced dispatch phone lines to back up.

“This is a common occurrence for us,” said Stephen Martini, director of the Metro Emergency Communications Center. “This probably happens multiple times — three, four, five times a week in Metro Nashville…