SALT LAKE CITY — A Utah couple welcomed their fourth child into the world on the side of Interstate 15, coached through delivery problems by a 911 operator.
Dispatcher William Kalaher was new to the job and had only been taking solo calls for two weeks when he answered the call from the Eagle Mountain couple around 1 a.m. Friday, KUTV-TV reported.
Orleans Parish Communications District (OPCD), one of the largest 911 centers in the U.S., will replace its existing call-handling system with APEX, the cloud-native call-management platform from Carbyne to integrate many next-generation 911 (NG911) capabilities within the normal call-flow process, according to an OPCD official.
OPCD Executive Director Tyrell Morris said the New Orleans-area 911 center has been using an over-the-top, cloud-based Carbyne product to augment the voice-centric call-taking system with multimedia functionality, but the APEX platform also will handle emergency voice calls…
The City Council and the viewing audience recently heard about a proposed public safety app that would enable residents to use their cell phones to keep track of the police department’s reports of incidents and to quickly communicate with the police.
During the June 2 council budget work session, Assistant to the City Manager for Budget and Evaluation Kenneth Hunter gave a presentation and he used the MyCMPD app as an example.
The Charlotte-Mecklenburg Police Department in November 2020 launched the MyCMPD app so users can be alerted of incidents as they occur in areas and neighborhoods close to their homes, schools or workplaces and so users can view an online map to see the locations of police activity and emergencies in areas and neighborhoods…
The Prince William County Department of Public Safety Communications has implemented a new alarm response program designed to improve 9-1-1 response time, minimize duplicate data entry and possible errors, and reduce unnecessary calls between alarm companies and the department.
The new program, called Automated Secure Alarm Protocol, or ASAP, connects 9-1-1 centers that are known as Public Safety Answering Points (PSAP) because they receive calls from the public as well as transfers from alarm companies.
“We are excited to announce our partnership with the ASAP-to-PSAP program, which will improve 9-1-1 response time for Prince William County residents or business owners who have alarm systems,” said Eddie Reyes, director of the department…
According to TECC Executive Director Lori Broadrick, the new dispatch center will create a more unified operation for emergency services responders throughout the growing area…
