9-1-1 Emergency Call Taker (CT)
Primary Purpose
Under the direct supervision of the Communications Manager and Executive Director, to receive and process 9-1-1 emergency and non-emergency calls from the public using state-of-the-art communication equipment. Each call taker gathers, classifies and supplements essential information from the caller and enters it into the Computer Aided Dispatch (CAD) system.
Essential Functions
- Promptly answers all incoming 9-1-1 and non-emergency calls, collects pertinent information from the caller, enters the required information into the Computer Aided Dispatch System.
- Provides Emergency Medical, Fire & Police Dispatch services to callers with emergencies as needed.
- Assists medical, police and firefighting personnel with routine inquiries such as identifying times calls for service were received, putting a unit on-duty or off-duty…
