Power outage knocks Houston 911 call center offline for several hours

Power outage knocks Houston 911 call center offline for several hours

Houston Emergency Center, 5320 N. Shepherd Drive. When callers use a cell phone to call 911, there is a good chance that the wireless carrier's technology can't accurately pinpoint the location. Texas is among six states being monitored by the FCC to determine the accuracy of wireless location services and for enhanced 9-1-1, a service that shows dispatchers the number and location of a cell or landline cell. ID: Outside the Houston Emergency Center. Wednesday September 3, 2014 (Craig H. Hartley/For the Chronicle)

A power outage knocked Houston’s 911 system offline for several hours Saturday afternoon, officials said.

The incident began when the Houston Emergency Center lost power mid-day Saturday, Houston Fire Chief Sam Peña said. Generators restored power, but when the regular power came back on, a technical malfunction prevented the call center from restoring power to its computer aided dispatch system, he said…

Dispatcher Job – Conway Police Department (NH)

Conway is a year-round tourist destination located in the White Mountains of NH, with a full-time population of 10,000. We are seeking highly a motivated individual to join our team, which consists of 34 full-time employees, making us one of the largest departments in Northern NH.

The Conway Police Department provides 24-hour emergency dispatch services for police, as well as five local fire/EMS departments.  Duties include, but are not limited to:  Telecommunications, answer multiple phone lines, meet and provide service to the public, receive emergency calls from the public and E-911, dispatch appropriate fire, ambulance or police using computer-aided dispatch, and monitor fire and burglar alarms…

Nouveau Construction tackles issues of NFPA non-compliance and Public Safety DAS

Nouveau Construction tackles issues of NFPA non-compliance and Public Safety DAS

Carrollton, Texas – The National Fire Protection Agency, or the NFPA, has issued requirements for many businesses which require the installation and maintenance of Public Safety DAS. These requirements are intended to enforce a base level of wireless connectivity in public spaces. This is to ensure a standard of connection quality that first responders can rely on in emergency situations. While the NFPA requirements have been stated clearly, many businesses find themselves non-compliant.  Many more struggle to find a reliable company that offers quality DAS services in order to make themselves compliant…

Maine’s ambulance staffing crisis can leave patients waiting on the line

Maine’s ambulance staffing crisis can leave patients waiting on the line

Staring out the window and looking for flashing lights, Real Hebert said it felt like he spent an hour waiting for an ambulance when he called 911 on Jan. 15. His wife Simone Hebert’s breath had started coming in strange patterns and although her eyes were open, she was totally unresponsive.

MADAWASKA, Maine — Staring out the window and looking for flashing lights, Real Hebert said it felt like he spent an hour waiting for an ambulance when he called 911 on Jan. 15. His wife Simone Hebert’s breath had started coming in strange patterns and although her eyes were open, she was totally unresponsive.

It took 28 minutes for the Madawaska ambulance to respond from where it was, 28.5 miles away on Route 1, returning from transporting a patient to Cary Medical Center in Caribou. But that doesn’t mean it was any less traumatizing for Real Hebert, who waited on the line with 911 the whole time, cleaning up the saliva pooling in Simone’s mouth and pleading with the dispatcher for updates on the ambulance’s arrival…

Del Norte Ambulance to Transition to Dispatch System Operated Out Of Coos Bay (OR)

Del Norte Ambulance to Transition to Dispatch System Operated Out Of Coos Bay (OR)


Del Norte Ambulance is transitioning to a new emergency medical dispatch system. Photo courtesy of Del Norte Ambulance

A partnership between Del Norte Ambulance and MetroWest has already led to updated equipment, easier access to training and education and a regional pool of paramedics to tap into should local responders be unavailable.

The relationship will also lead to a change Del Norte Ambulance owner Ron Sandler says he’s been wanting to make for 20 years — transitioning emergency medical dispatch away from the local system to one operated by Bay Cities Ambulance, based in Coos Bay, Oregon…