by AllThingsECC.com | Jul 21, 2021 | Comm Center News
DUBOIS CO., Ind. (WFIE) – The Dubois County Sheriff’s Office is warning the public about accidental 911 calls.
County dispatch officials estimate more than 30% of calls to the 911 center were accidental in 2020.
Officials tell us dispatchers in the county field more than 12,000 calls a year.
They tell us that many times when someone accidentally calls 911, the caller will hang up when they realize the mistake.
However, when the caller hangs up, they say there is no way for them to call back to see if there is an actual emergency.
Dispatchers have to assume the call is legitimate unless they learn otherwise…
by AllThingsECC.com | Jul 21, 2021 | Articles, Comm Center News
RapidSOS today announced the launch of the RapidSOS Partner Network, an application store of software solutions that integrate with RapidSOS to deliver critical information to 911 personnel, command centers and public-safety officers that is designed to improve emergency-response efforts.
While RapidSOS is known for delivering data tools to 911 centers and partnering with other solution providers, the RapidSOS Partner Network is being established to make it easier for emergency call centers (ECCs) to access new capabilities through an app-store experience, according to Jessica Reed, vice president of global sales for RapidSOS…
by AllThingsECC.com | Jul 21, 2021 | Articles, Comm Center News
The emergency response data-management vendor RapidSOS on Tuesday announced the creation of a new “partner network” that integrates 20 other vendors’ products into a common dashboard. The purpose, the company said, is make it easier for workers at the nearly 5,000 emergency communications centers that use RapidSOS’ software to sift through the ever-increasing layers of data collected when responding to a call.
“There are so many screens these communicators need to look at,” Jessica Reed, the company’s vice president of strategy and global partners, said in a phone interview. “Our goal is to bring it to one screen.”
RapidSOS is one of a handful of companies that markets software that aims to deliver real-time information to public safety answering points that’s more robust — and, ideally, precise — than the existing 911 system, which is built on physical telephone lines, and being phased out slowly for a next-generation system better suited for contemporary wireless communications…
by AllThingsECC.com | Jul 21, 2021 | Comm Center News
ROGERSVILLE, Tenn. (WJHL)- Tuesday, July 20 marks five weeks since the disappearance of five-year-old Summer Wells. The Tennessee Bureau of Investigation says they’ve received 1,020 tips in relation to the AMBER Alert.
A midwest rescue group will return to our region again this weekend to search for the little girl. But, initially, rescue crews faced several challenges during the massive ground search in the Beech Creek community.
Even before Summer Wells’ disappearance, the radio systems and lack of cell service were hot-button issues in Hawkins County. Some people there even reported not being able to reach 911 and first responders not being able to communicate with each other at times…
by AllThingsECC.com | Jul 21, 2021 | Articles, Opinions
Samantha Hawkins
Every 911 operator has that call that will
demand more of them than usual … this was mine.
I was the second 911 operator she had spoken with that
morning. Only six minutes into our phone conversation on that 911 line, I had
determined that she very likely had paranoid schizophrenia with a totally
unhealthy splash of “watched one too many fictional espionage dramas.” She was
a chaotic ball of nervous energy going on incessantly about the electronic bugs
in her apartment (and in her brain), the neighbors to the immediate left of her
building that were harassing her by staring into her windows at night, and all
the reasons why she didn’t trust law enforcement to begin with. I tried to
sound gentle and reassuring even as I recognized what I was dealing with…
