‘No response, no nothing’: Durham residents concerned as 911 calls go unanswered (NC)

‘No response, no nothing’: Durham residents concerned as 911 calls go unanswered (NC)

by | Aug 25, 2021 | Comm Center News

DURHAM, N.C. (WTVD) — When Durham resident Garrett Smith looked out his window one night and noticed people poking around his car, his first response was to call the police.”Grabbed my phone started calling 911. As we were watching them do all this, it just kept ringing. It rang for probably 45 seconds to a minute. I thought something was wrong with my phone so I had my wife call, she was on for about two minutes, no response, no nothing,” Smith said.

Smith and his wife called multiple times and were never able to get reach anyone…

South Sioux City 911 system joining regional network in the fall (NE)

South Sioux City 911 system joining regional network in the fall (NE)

by | Aug 24, 2021 | Comm Center News

SOUTH SIOUX CITY, Neb. (KTIV) – South Sioux City, Nebraska’s 911 system is going to be part of a regional network in the fall.

The dispatch centers in the region will now be on the same call system. Authorities at the South Sioux City LEC say there is no time like the present to make the changes, with Dispatch Supervisor Tracy Ellinger saying this regional system could not come at a better time.

“It was the right time for us because our old system was at the end of life and it needed to be replaced because it is no longer supported,” said Ellinger.

Ellinger says this is a way to be proactive, as dispatch centers from around the northeast Nebraska region can now answer each other’s calls if necessary. This means if a dire emergency is overflowing a center with calls, or a call center goes down, a neighboring one can pick up the calls and relay information to dispatch first responders…

Huntsville Fire & Rescue hiring 911 dispatchers (AL)

Huntsville Fire & Rescue hiring 911 dispatchers (AL)

by | Aug 24, 2021 | Comm Center News

HUNTSVILLE, Ala. – Among the many industries facing staffing shortages is a job that many may take for granted. Huntsville Fire & Rescue is currently hiring 911 dispatchers.

When you’re having an emergency or crisis, those three numbers separate you from getting help. When calling 911, the person picking up the call is working to do everything in their power to send help quickly.

“You hear that 911 call come in and it could be an accident… or it can be a medical call, someone having a heart attack, or the baby that had fallen and hit their head, or it could be a house fire,” said Tracy Christa. She is just one of many people in that position every single day. She’s a public safety dispatcher…

Cloud-native incident management streamlines emergency response – GCN

Cloud-native incident management streamlines emergency response – GCN

by | Aug 24, 2021 | Articles, Comm Center News

emergency dispatcher (911.gov)

Cloud-native incident management streamlines emergency response

  • By Stephanie Kanowitz
  • Aug 24, 2021

A new cloud-native software suite links data and workflows from an initial 911 call all the way through the criminal justice system.

Motorola Solutions’ CommandCentral suite provides a complete incident view, including 911 call handling, dispatch, video analytics, field reports, records, evidence and community engagement. The automatic collection and correlation of incident data from every source — including bystanders’ smartphones, officers’ body-worn cameras, fixed video, 911 calls and radio logs — enhances collaboration and the building of case files…

Director: EMS hit hard by staffing shortage (TN)

Director: EMS hit hard by staffing shortage (TN)

by | Aug 24, 2021 | Comm Center News

Like much of the country, Sumner County is feeling the effects of a nationwide shortage of healthcare professionals like nurses, EMT’s and paramedics, EMS Director Greg Miller told members of the county’s Emergency Services Committee recently.

“We’re facing critical staffing issues. COVID has changed all of our lives,” said Miller. “It’s definitely changed the face of health care.”

The department that responds to medical calls across the county is short 14 full-time employees at a time when its call volume is the highest it’s been since the department’s inception in the early 1970’s.

“Our responses are out the roof,” said Miller, adding that each of the past five months has been the busiest the department has ever been with more than 2,300 response and transport calls a month….”