by AllThingsECC.com | Sep 8, 2021 | Comm Center News
CHICAGO (CBS) — Keith Thornton Jr. was the guiding voice during our city’s most recent line-of-duty tragedy – the murder of Chicago Police Officer Ella French.
The Office of Emergency Management and Communications dispatcher was applauded for his decisive action over the radio that night.
CBS 2 Investigator Megan Hickey sat down with Thornton to talk about that night — and his campaign to change the future for dispatchers in the future…
by AllThingsECC.com | Sep 8, 2021 | Comm Center News
JOPLIN, Mo. — More and more emergency dispatch centers are seeing “help wanted” signs.
The Jasper County 9-1-1 call center has seen openings staying at three to four positions. The Joplin city dispatch currently has five positions unfilled.
They’re just part of an industry-wide trend that has national rates at 15 – 20 percent. The Jasper County dispatch director says the job requires a unique set of skills…
by AllThingsECC.com | Sep 8, 2021 | Comm Center News
Emergency Medical Dispatch System
Nepal Medics is working to open the first emergency medical dispatch center in the history of Nepal. Nepali citizens who have a medical emergency will be able call a toll-free three digit number that will connect them to our dispatch center. A trained Dispatcher will receive an emergency call and then, using a Computer Aided Dispatch (CAD) Terminal, route medically trained responders to the scene. Our Dispatch System – currently in the testing phase – uses geomapping to allow Dispatchers to send the nearest trained responders to the emergency. The entire dispatch process will utilize smart phones to communicate, dispatch and log pertinent information. This new system will also record data that we can utilize to make educated performance enhancements to our response protocols. We are proud to offer the Nepali people the current best technologies and practices in the Emergency Medical Services profession, and our commitment to the quality of these systems means that a donation to this project provides a system that will last to a people who need it…
by AllThingsECC.com | Sep 8, 2021 | Jobs
SUMMARY
Public Safety Dispatch Supervisors support public safety agencies by supervising public safety dispatch personnel. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. Public Safety Dispatch Supervisors also perform dispatch duties to include receiving emergency and non-emergency calls in a communication center, entering all requests for service into the computer-aided dispatch (CAD) and dispatching public safety personnel as warranted. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness…
by AllThingsECC.com | Sep 8, 2021 | Comm Center News
The surreal nature of Sept. 11, 2001, for those living and working in the Washington, D.C., metropolitan area at the time still lingers for many.
Mike Grierson recalled working with Montgomery County Fire and Rescue in Rockville when he learned about the attacks in New York City and nearby in northern Virginia at the Pentagon.
“As things unfolded we were all trying to follow the news agencies,” said Grierson, who today is Calvert County’s emergency management division chief. “Cell phones weren’t working. We were all getting calls from family. It was difficult to communicate that day. We had folks who kept trying to report in.”
The discovery that a chain of terrorist attacks could expose a “communication shortfall” was a sobering development born out of the tragedy…
