After a 14-year-old girl in Parkland called 911 because her mother was not breathing, Telecommunications Supervisor Melissa Ayers instructed the teen how to perform CPR — saving the life of her mother.
Because of Ayers’s successful lifesaving efforts, on September 9, 2021, the Florida Department of Health’s Emergency Medical Service Section selected her as the Telecommunicator of the Year.
On April 30, 2020, Ayers answered the 911 call. After receiving basic information about the type of emergency, she instructed the teen to perform CPR, encouraging her to continue doing compressions several times throughout the call… READ MORE
EMPLOYMENT OPPORTUNITY
CRESA is accepting applications for 911 Call Taker Dispatcher Trainee
Posting opens: August 18, 2021
Posting closes: September 30, 2021
If you know of anyone who might be interested in applying for the position, please forward this notification. Here is a link to the 911 Communications Call Taker Dispatcher Trainee job on our careers site: https://www.applicantpro.com/openings/cressa911/jobs/1937699 …
SANGAMON COUNTY, Ill. (WICS/WRSP) — The people answering your 9-1-1 calls are working thousands of hours of overtime.
In Sangamon County, combined overtime costs in 2019 and 2020 totaled more than $1.3 million, and officials say the problem could get worse before it gets better.
Dispatchers are the calm voice on the other end of the line when you call in an emergency.
“Everybody who calls in is typically screaming,” said Chris Mueller, executive director of the Sangamon County Emergency Telephone System Department. “It’s the worst day of their life, and we have to be that calming voice.” …
DURHAM, N.C. (WNCN) – On Thursday, the City of Durham held a job fair at the NC Works career center on South Briggs. Officials looked to recruit call takers as almost half of the city’s 911 operator positions are vacant.
CBS 17 has been reporting for months on the staffing shortage at the Durham Emergency Communications Center (DECC) and the impact it’s having on the community. Multiple people have said they’ve had to call 911 multiple times or hold on the line for several minutes before someone answers.
According to city officials, as of Thursday, 28 of their 60 positions at the Durham Emergency Communications Center were vacant…
After the article about the lack of data interoperability across the FirstNet (Built with AT&T) network appeared last week in the Advocate, I received comments indicating that serious work has indeed been undertaken to address this issue. I hope to be able to provide more information in coming weeks.
Meanwhile, the Federal Communications Commission (FCC) has been busy. After its September meeting, it appears that a Further Notice of Proposed Rulemaking (FNPRM) for the 4.9-GHz spectrum will be released for comments. The FCC will also act on the 6-GHz sharing of licensed microwave with unlicensed Wi-Fi 6 users…
