by AllThingsECC.com | Oct 2, 2021 | Comm Center News
HANCOCK COUNTY — They hear worst-case scenarios and then must make on-the-spot and — in some instances — a life saving-decision.
The work a 911 dispatcher does is nonstop and intense. Helping others during some of life’s worst experiences can bring great satisfaction when all ends well. Still, there are other times that can be heartbreaking, like listening to a person take their last breath when they’ve called for help.
“Those are the kinds of situations that create mental images and stay with you,” said Jason Haddix, a county dispatcher.
Haddix, 44, Greenfield, has been a dispatcher for the Hancock County 911 Center since March 2016. He’s one of over 20 operators who work behind the scenes every day taking calls for all kinds of emergency situations…
by AllThingsECC.com | Oct 2, 2021 | Comm Center News
ASHEVILLE, N.C. (WLOS) — Right now, across the nation, 911 dispatch centers are seeing 15-20 percent shortages in employees. And Western North Carolina has not been immune to the deficits hitting other departments.
Right now, Buncombe County has a 6.3 percent staff shortage.
“Our 911 center has also seen an increase in call volume, much like 911 centers across the nation,” Buncombe County Emergency Services director Taylor Jones said…
by AllThingsECC.com | Oct 2, 2021 | Comm Center News
Austin, Texas, police are now urging the public to call 311 instead of 911 to report non-emergencies, authorities said.
Starting Friday, individuals in the city are asked to use 311 when reporting crimes that are either no longer in process, when the suspect is no longer on the scene, or when there is no immediate threat to life or property, according to the Austin Police Department…
by AllThingsECC.com | Oct 2, 2021 | Comm Center News
Press release:
After 35 years of service, Communications Coordinator Russell L. Lang is working his last shift Friday, October 1, at the Genesee County Sheriff’s Office.
Russ began his career on August 9, 1986, as a Dispatcher, and on June 17, 1989, he was appointed Communications Coordinator and has held this position ever since. During his communications career, Lang earned several awards that include two Distinguished Service, three Meritorious Service for continuous excellence, and six Commendations…
by AllThingsECC.com | Oct 1, 2021 | Articles, Comm Center News
ST. LOUIS — St. Louis’ Personnel Department has sent 95 applicants to the understaffed and overworked police dispatch center since June – but only six have been hired.
What’s the hold up?
Police and city leaders say problems with those applicants, and the personnel process, are making it hard to hire people. And that is part of what’s keeping callers on hold for far longer than industry standards, according to Lt. Adam Koeln, commander of the police department’s Communications Division…
