by AllThingsECC.com | Oct 24, 2021 | Comm Center News
SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call.
Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s Department, where dispatchers work 10-hour shifts four days a week at the call center.
However, the department is faced with a challenge other communities across the country are facing in call centers. The department is working on limited staff…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
Delta’s police department is hoping to eventually set up its own dispatch service for non-urgent emergency calls – if a couple of stumbling blocks could be cleared.
During a discussion about E-Comm at the Delta Police Board on Wednesday, Oct. 20, Chief Neil Dubord noted options to alleviate delays are being considered as dispatch wait times have become a major concern throughout the province.
The DPD established service standards for E-Comm to answer 88 per cent of emergency calls within 10 seconds and 80 per cent of non-emergency calls within three minutes…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
Ramsey County 911 operators could soon dispatch social and mental health workers, child welfare staff and even nonprofit employees to crisis calls, in one of the most dramatic transformations of the emergency call system since its inception half a century ago.
At a time when communities across the country are rethinking traditional models of policing, Minnesota’s second-largest county is trying a fresh approach in which teams of responders, including law enforcement, are trained to help people in crisis, said Scott Williams, Ramsey County’s deputy county manager of safety and justice. When a 911 call comes in, civilian co-responders could immediately be dispatched alongside traditional first responders, or even instead of them in some cases…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
As San Patricio County continues to grow in leaps and bounds, so does its needs for first responders and upgraded equipment.
Located in the middle of industrial growth in Sinton and Portland is Taft, which currently has 12 employees and serves 233 square miles. With the San Patricio County Sheriff’s Office recently upgrading to a digital communications system, as well as others around the county, the Taft Police Department will be joining them with the help of industrial partners that call some Taft property their home.
“With what Phillips 66 has given us and with what Cheniere has given us ($57,000) it’s been enough to purchase the whole entire package,” Taft Police Chief Ponce Trevino said…
by AllThingsECC.com | Oct 23, 2021 | Articles, Comm Center News, Opinions
In your day-to-day work life, have you ever stopped to wonder why you continue to come in to work every day? Why the PSAP life? More specifically, why you are an emergency services telecommunicator?
Bills, boredom, family to support, or just getting out of the house? Could it also be service to others, comradery, working as a team or family, benefits, or the love of what you do? One of the primary reasons may be due to the commitment you have to your PSAP. Your PSAP is more than just the job: it is the people surrounding you, the policies that you adhere to, and hopefully the difference you make on a daily basis…
