LOUISVILLE, Ky. (WAVE) – Louisville’s 911 dispatch center is facing staff shortages that are causing some callers to have to wait.
“I know it’s your emergency,” Jim Intermaggio, a 911 call taker, told WAVE 3 News. “We’re going to get you. Don’t hang up if you call and get put on hold.”
Because of the staff shortage across the country, many industries have seen people working longer hours, sometimes on forced overtime to cover shifts…
Over time, the Columbia County Emergency 9-1-1 Emergency Communications Department, as it’s officially known, has increasingly become the nerve center for emergency response in Columbia County.
As director of 9-1-1 Rob Lopez says, “The 9-1-1 center is basically quarterbacking EMS services,” which includes fire, medical, or police-related activity. “The active role that 9-1-1 dispatchers play in managing an incident has greatly increased. Dispatch isn’t what it was 20 years ago.”
Director Lopez manages his department with a full-time staff of 12, including himself. In all, county 9-1-1 dispatches for 31 fire companies, five rescue squads, all police agencies on emergency calls, the county Haz-Mat team, and the county Cause and Origin Team…
Millersville, MD (Arundel.News & AAFA)- A former police dispatch operator for the Anne Arundel County Police Department will face felony theft charges after being caught training for another agency while on the county’s dime. 27 year old Brandy Quarles of Cumberland, MD is accused of using paid sick leave to train as a call dispatcher for another department. According to Anne Arundel County Police, its office of Professional Standards began an internal review following a complaint about Quarles. Investigators discovered that Quarles fraudulently collected $4,300 in paid sick time for days she trained as a 911 call operator for a different department not named in the release. She reportedly used fake doctors notes to get out of working for Anne Arundel County’s dispatch center. The fraudulent documentation from a “doctor” stated that Quarles required medical supervision and an extended period of time off from work. During that extended time away from the Anne Arundel County call center, Quarles allegedly worked and trained for the new position she accepted while still employed for the county. She has been an employee of Anne Arundel County since 2018…
Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center’s Computer Aided Dispatch system, which is scheduled to go online on Nov. 16.
Paul Nave, the city and county’s 911 center director, said dispatchers have been receiving training on how to use the system and will receive individual training beginning next week. Law enforcement officers who will train other officers and deputies on the system started their instruction on the CAD system Monday.
Officials selected Tyler Technologies to provide the new system, which will be used for dispatching calls and record keeping…
Audio of a 911 call in Canada reveals what may be the most innocuous “emergency” ever. “I have to pee,” a caller tells an incredulous dispatcher in a 911 call posted to Twitter on Friday by Peel Regional Police near Toronto in southern Ontario. In the 38-second audio clip, the 911 dispatcher asks the caller whether he needs police, fire or ambulance services…READ MORE
