by AllThingsECC.com | Oct 25, 2021 | Comm Center News
Both the Ottumwa City Council and Wapello County Board of Supervisors will receive a presentation for a new computer-aided dispatch (CAD) system that would tie in all the county’s emergency personnel together.
County emergency manager Tim Richmond, Ottumwa Police Department chief Chad Farrington and Wapello County Sheriff Don Phillips will make a presentation to the supervisors Tuesday morning, then later to the city council.
The system will offer an overhaul of the current system, which is at least 20 years old. Both the city and county have expressed the possibility of using American Rescue Plan funds to share in the cost, which would be about $500,000…
by AllThingsECC.com | Oct 25, 2021 | Comm Center News
During the Pike County Fiscal Court meeting on Oct. 19, Pike County Emergency Management Director Doug Tackett informed the court that his department had been turned down by the National Homeland Security and by Kentucky Homeland Security for grants to upgrade the communication system used by emergency responders.
“We have not received any letter yet from the Kentucky Homeland Security as to why we were turned down for the grant,” Tackett said. “We are expecting a letter from them in the next few days with that explanation…
by AllThingsECC.com | Oct 25, 2021 | Comm Center News
An Allentown man and his 14-year-old nephew died in a fire in July 2020 because a Lehigh County 911 dispatcher did not understand his pleas for help in Spanish and hung up the call, a federal lawsuit by a group of former dispatchers alleges.
The seven supervisors and dispatchers who say they were fired for reporting mismanagement in the dispatch center also allege they saw dispatchers and supervisors sleeping on the job, doing outside work, watching movies so loudly they drowned out emergency communications, playing cornhole during working hours and other misconduct. In another instance, a dispatcher missed emergency calls related to shootings because he went to the roof of the county administration building to watch fireworks, the suit says.
The lawsuit alleges Spanish-speaking callers were often denied help because some 911 dispatchers said they “do not like taking calls from Spanish people”… READ MORE
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call.
Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s Department, where dispatchers work 10-hour shifts four days a week at the call center.
However, the department is faced with a challenge other communities across the country are facing in call centers. The department is working on limited staff…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
Delta’s police department is hoping to eventually set up its own dispatch service for non-urgent emergency calls – if a couple of stumbling blocks could be cleared.
During a discussion about E-Comm at the Delta Police Board on Wednesday, Oct. 20, Chief Neil Dubord noted options to alleviate delays are being considered as dispatch wait times have become a major concern throughout the province.
The DPD established service standards for E-Comm to answer 88 per cent of emergency calls within 10 seconds and 80 per cent of non-emergency calls within three minutes…
