by AllThingsECC.com | Oct 20, 2021 | Comm Center News
Kirk Brueggeman, a police captain with 23 years of experience, has been named the next Director of Public Safety and the new chief of police in O’Fallon. In his role as director, he will be responsible for the city’s department that includes O’Fallon Police Fire Rescue, Emergency Medical Services and Metro East Communications, the 9-1-1 dispatch center for O’Fallon, Fairview Heights, and Shiloh. Brueggeman said he was grateful for the opportunity to serve and he looks forward to the challenge…
by AllThingsECC.com | Oct 20, 2021 | Comm Center News
By Brian Maass
DENVER (KCNC) — Denver’s 911 system is out of compliance with nationally recognized standards for answering calls as thousands of callers are finding themselves on hold when they call in to report an emergency.
Andrew Dameron, Denver’s Director of Emergency Communications, said “Obviously no one in the Department of Safety wants anyone to end up on hold when they call 911.”
A CBS4 investigation found it’s happening frequently…
by AllThingsECC.com | Oct 20, 2021 | Comm Center News
(Updated 3:40 p.m.) Organizations representing Alexandria police and firefighters are taking the city to task for what they say are chronic underpayment issues that put local residents at risk, but city officials say the push is a negotiation tactic in the ongoing collective bargaining discussions.
Local labor unions Alexandria Committee of Police, IUPA Local 5, and Alexandria International Association of Firefighters Local 2141 issued a joint press release decrying current pay conditions.
“Alexandria’s starting salary ranks 19th out of the 20 Northern Virginia jurisdictions, and we’re seeing how that impacts recruitment and retention.” said Marcus Downey, Vice President of the Alexandria Committee of Police, IUPA Local 5. “Through the first 9 months of the year, we have already lost 30 officers who have left for better-paying jobs, but we’ve only been able to hire 11 replacements. In a city where the crime rate has increased 15% since 2019, it is a safety risk for the community, and for our officers, when we can only replace 1 out of every 3 officers we lose…
by AllThingsECC.com | Oct 20, 2021 | Comm Center News
On Oct. 15, Gov. Andy Beshear and the Kentucky State Police announced that 16 telecommunicators representing 11 posts located throughout the commonwealth have graduated KSP’s in-house telecommunications academy.
Present-day emergency services communication centers require several qualities and characteristics that are imperative, including the ability to handle high stress, challenging conditions; flexible work schedules; empathy toward others and the ability to learn and adapt, especially in areas of technology.
The graduates of Class 18 received 196 hours of instruction over five weeks. Major training areas include legal liability, limits of telecommunicator authority, telecommunicator’s role in public safety, interpersonal communications, customer service, combating stress, ethics and confidentiality, responder safety, essential fire dispatch, state emergency operations plans, criminal justice information systems, cardiopulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers…
by AllThingsECC.com | Oct 19, 2021 | Jobs
The 911 Communication Dispatcher coordinates with the Communications Supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the Communications Center operations to include receiving, processing, and dispatching requests for emergency medical service within the Grady EMS response zone. Ensure all in service vehicles and equipment are in an acceptable state of readiness at all times. Will be responsible for tracking and posting all units using System Status Management (SSM) while maintaining compliance to SSM posting plan. Places units’ in-service/out of service in accordance with policy and supervision approval. Will ensure that units are taking the most appropriate routes to calls. Will always select the closest most appropriate unit for each emergency calls. Will utilize auxiliary units: Mobile Stroke Unit, Mobile Integrated Health (MIH), Mobile Psychiatric Unit (7170) as appropriate. Responsible for exemplifying excellent customer service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. Will maintain Emergency Medical Dispatch Certification by working shifts as an E911 Communications Call Taker as needed or as scheduled…
