by AllThingsECC.com | Oct 25, 2021 | Comm Center News
An Allentown man and his 14-year-old nephew died in a fire in July 2020 because a Lehigh County 911 dispatcher did not understand his pleas for help in Spanish and hung up the call, a federal lawsuit by a group of former dispatchers alleges.
The seven supervisors and dispatchers who say they were fired for reporting mismanagement in the dispatch center also allege they saw dispatchers and supervisors sleeping on the job, doing outside work, watching movies so loudly they drowned out emergency communications, playing cornhole during working hours and other misconduct. In another instance, a dispatcher missed emergency calls related to shootings because he went to the roof of the county administration building to watch fireworks, the suit says.
The lawsuit alleges Spanish-speaking callers were often denied help because some 911 dispatchers said they “do not like taking calls from Spanish people”… READ MORE
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call.
Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s Department, where dispatchers work 10-hour shifts four days a week at the call center.
However, the department is faced with a challenge other communities across the country are facing in call centers. The department is working on limited staff…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
Delta’s police department is hoping to eventually set up its own dispatch service for non-urgent emergency calls – if a couple of stumbling blocks could be cleared.
During a discussion about E-Comm at the Delta Police Board on Wednesday, Oct. 20, Chief Neil Dubord noted options to alleviate delays are being considered as dispatch wait times have become a major concern throughout the province.
The DPD established service standards for E-Comm to answer 88 per cent of emergency calls within 10 seconds and 80 per cent of non-emergency calls within three minutes…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
Ramsey County 911 operators could soon dispatch social and mental health workers, child welfare staff and even nonprofit employees to crisis calls, in one of the most dramatic transformations of the emergency call system since its inception half a century ago.
At a time when communities across the country are rethinking traditional models of policing, Minnesota’s second-largest county is trying a fresh approach in which teams of responders, including law enforcement, are trained to help people in crisis, said Scott Williams, Ramsey County’s deputy county manager of safety and justice. When a 911 call comes in, civilian co-responders could immediately be dispatched alongside traditional first responders, or even instead of them in some cases…
by AllThingsECC.com | Oct 24, 2021 | Comm Center News
As San Patricio County continues to grow in leaps and bounds, so does its needs for first responders and upgraded equipment.
Located in the middle of industrial growth in Sinton and Portland is Taft, which currently has 12 employees and serves 233 square miles. With the San Patricio County Sheriff’s Office recently upgrading to a digital communications system, as well as others around the county, the Taft Police Department will be joining them with the help of industrial partners that call some Taft property their home.
“With what Phillips 66 has given us and with what Cheniere has given us ($57,000) it’s been enough to purchase the whole entire package,” Taft Police Chief Ponce Trevino said…
