by AllThingsECC.com | Dec 18, 2021 | Articles, Comm Center News
Magen David Adom’s groundbreaking technology, which powers the emergency dispatching systems in Israel for medical emergencies and the National Fire Rescue Service as well as for the EMS system in the Philippines, is now being used in the United States.
The computer-aided dispatch (CAD) system developed by MDA—Israel’s national paramedic and Red Cross service—uses artificial intelligence (AI) to instantly locate and dispatch the nearest first responders and ambulances to a medical emergency…
by AllThingsECC.com | Dec 18, 2021 | Comm Center News
When a person calls 911 with a medical emergency in Erie County, they are likely unaware that it can sometimes be a challenge to find an ambulance that is staffed to respond.
While there are dozens of paid and volunteer EMS services in Erie County, there are times when some of those agencies don’t have enough people to answer a call, according to officials who have been studying the state of fire and EMS services in the county.
Finding an agency that is staffed and can respond can take time and add precious minutes to an emergency call, said John Grappy, the county’s public safety director…
by AllThingsECC.com | Dec 18, 2021 | Comm Center News
On Friday, the Federal Communications Commission’s (FCC) Enforcement Bureau issued a press release announcing that it resolved allegations against AT&T Corp. and AT&T Mobility LLC, Lumen Technologies Inc. (formerly CenturyLink), Intrado Safety Communication Inc., and Cellco Partnership, doing business as Verizon Wireless, over the communications providers’ compliance with the agency’s 911 reliability rules during 2020 network outages. The companies have agreed to pay a total of over $6 million and implement compliance plans, the FCC said…
by AllThingsECC.com | Dec 18, 2021 | Comm Center News
Vancouver – Addressing concerns about lengthy wait times faced by callers needing emergency assistance, B.C.’s provider of 911 services says it’s implementing a new process, but the operators themselves are against the idea.
Several times this year, E-Comm itself has posted on social media warning the public they may have to wait on hold. Those who’ve experienced issues say they’ve had to wait as long as 20 minutes. Some hear a recorded message. Others describe being unable to get through at all…
by AllThingsECC.com | Dec 16, 2021 | Comm Center News
ALBANY – The Albany County Crisis Officials Responding and Diverting (ACCORD) program, designed to improve outcomes for nonviolent emergency calls, will be expanding in 2022 due to a significant financial commitment from New York State.
On Thursday, Albany County Legislature Chairman Andrew Joyce, Legislator Matthew Peter, County Executive Daniel P. McCoy, Sheriff Craig Apple and Department of Mental Health Director Dr. Stephen Giordano joined Assemblymember John T. McDonald to announce a $350,000 investment from the State to help ACCORD expand into participating municipalities throughout the County and offset costs for staffing, equipment and training…
