Amid the delays, Daniel Isom, public safety director for Mayor Tishaura O. Jones’ administration, told the St. Louis aldermanic public safety committee on Thursday that 911 hold times remain well below national standards and understaffing has not significantly improved as more dispatchers leave even as no more hires start…
Lincoln’s 911 dispatch system getting an upgrade (NE)
LINCOLN, Neb. (KOLN) – First responders in Lincoln are now using a new 911 computer dispatch system. We were able to get a firsthand look at the new software and how it’s helping everyone in the Capital City.
Since 1994, 911 dispatchers have used a computer dispatch system and before that everything was done on pen and paper. As of November 30, that dispatch system received a major upgrade.
A normal dispatch desk has eight monitors all controlled by the dispatcher. That hardware doesn’t look too different than before, it’s the internal software that does. LPD Captain Ben Kopsa, manager with the Lincoln Emergency Communications Center said that like anything else it was time for a change and the current software was a outdated…
County seeking two new 911 dispatchers (ME)
Last summer, the labor shortage was so profound, Lincoln County Communications and Sheriff’s Department resorted to advertising vacancies via lawn sign. The communications center is once again seeking two emergency 911 dispatchers, but this time there seems to be a plethora of applicants. On Dec.7, County Administrator Carrie Kipfer reported two recent resignations, but the center already has potential replacements.
Dispatcher Alexander Slagle submitted his resignation as of Jan. 1. He has worked for the center for over a year. Slagle is trained as a sound engineer and is leaving to work on a cruise ship. He will remain an on-call dispatcher…
Former Beloit police officer saves life just days on job as 911 dispatcher (WI)
JANESVILLE—Janesville native Kayla Glass spent the better part of a decade protecting the people of Rock County as a patrol officer in the Beloit Police Department. She knows what it takes to help save lives, and six days on the job as a 911 telecommunicator, she was part of a call that saved a man suffering cardiac arrest.
For six years Glass patrolled the streets of Beloit, along with serving two years on the department’s Special Weapons and Tactics (SWAT) team. But she wanted to transition for her 4-year-old son to a safer job that still could help others. That’s where the Rock County Communications Center came in…
Cape Coral Police Department Awarded the Gold Standard in Public Safety (FL)
(December 8, 2021) – The Cape Coral Police Department has been awarded CALEA Accreditation in Law Enforcement and in Communications effective November 19, 2021. These awards remain in effect for four years and the agency retains all privileges associated with this status during that period. CALEA Accreditation serves as the International Gold Standard for Public Safety Agencies.
The process of CALEA Accreditation begins with a rigorous self-assessment, requiring a review of policies, practices, and processes against internationally accepted public safety standards. This is followed with an assessment by independent assessors with significant public safety experience…
