On Friday, the Federal Communications Commission’s (FCC) Enforcement Bureau issued a press release announcing that it resolved allegations against AT&T Corp. and AT&T Mobility LLC, Lumen Technologies Inc. (formerly CenturyLink), Intrado Safety Communication Inc., and Cellco Partnership, doing business as Verizon Wireless, over the communications providers’ compliance with the agency’s 911 reliability rules during 2020 network outages. The companies have agreed to pay a total of over $6 million and implement compliance plans, the FCC said…
Vancouver – Addressing concerns about lengthy wait times faced by callers needing emergency assistance, B.C.’s provider of 911 services says it’s implementing a new process, but the operators themselves are against the idea.
Several times this year, E-Comm itself has posted on social media warning the public they may have to wait on hold. Those who’ve experienced issues say they’ve had to wait as long as 20 minutes. Some hear a recorded message. Others describe being unable to get through at all…
ALBANY – The Albany County Crisis Officials Responding and Diverting (ACCORD) program, designed to improve outcomes for nonviolent emergency calls, will be expanding in 2022 due to a significant financial commitment from New York State.
On Thursday, Albany County Legislature Chairman Andrew Joyce, Legislator Matthew Peter, County Executive Daniel P. McCoy, Sheriff Craig Apple and Department of Mental Health Director Dr. Stephen Giordano joined Assemblymember John T. McDonald to announce a $350,000 investment from the State to help ACCORD expand into participating municipalities throughout the County and offset costs for staffing, equipment and training…
OLYMPIA, Wash. – Washington Attorney General Bob Ferguson testified that CenturyLink is responsible for “many of the technological failures that caused the widespread 911 outage in December 2018.”
According to Ferguson’s office, more than 10,700 calls were blocked from reaching 911 dispatch during the outage that disrupted emergency communications intermittently for nearly 50 hours.
The outage began the morning of Dec. 27, 2018. Officials said a failure in the company’s fiber-optic network caused the disruption…
Having been around the occupation for more than two decades, Terra Culley has come to know that 911 dispatchers are far more than just people who answer phones. Culley began working as a 911 dispatcher in Texas County about 23 years ago, and has been assistant director at Texas County 911… READ MORE
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
