Taunton cops ‘extremely concerned’ with proposal to outsource 911 dispatch (MA

TAUNTON — The city may outsource 911 dispatch to a regional center in Foxboro, but it would be over the objections of Taunton’s rank-and-file cops.

City Councilors voted 6-3 on Tuesday to allow Mayor Shaunna O’Connell to keep exploring the idea. High-profile failures of the city’s dispatch system, such as during the 2016 stabbing rampage at the Silver City Galleria and elsewhere, led to changes to the city’s dispatch system based on the conclusions of a city-sponsored report by the Ryan Strategies Group….

FCC Reaches Major Settlements Over 911 Communications Failures

FCC Reaches Major Settlements Over 911 Communications Failures

The Enforcement Bureau of the U.S. Federal Communications has entered into Consent Decrees with four major telecom carriers in connection with a system outage that prevented them from delivering 911 emergency calls.

The companies, CenturyLink, Intrado Safety Communications, Cellco Partnership (d/b/a Verizon Wireless), and AT&T Mobility, have agreed to pay a total of nearly $6.3 million in financial penalties for their roles in four separate 911 outages in September 2020. The outages ranged in length from one to three hours and affected users in multiple states across the U.S…

Richmond 911 switches to Internet-based system to prepare for future advancements (VA)

RICHMOND, Virginia – No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 9-1-1 system in late 2021.

The department began preparing for the switch to the digitally adapted system in 2018, and it was deployed in October 2021.

“We are consistently on the forefront of technological innovations,” said Stephen Willoughby, director of the Richmond Department of Emergency Communications…

First in the Nation Training for All Professional Staff (CA)

First in the Nation Training for All Professional Staff (CA)

SAN FRANCISCO, Jan. 13, 2022 (GLOBE NEWSWIRE) — Three California Public Safety departments are the first in the nation to offer wellness and resilience training to all professional staff. The San Francisco Sheriff’s Department, UC Davis Police Department, and the Los Angeles Police Department Communications Division have all chosen Navigating Adversity from Pathfinder Resilience to provide comprehensive health and wellness training on a department-wide basis.

Every participant learns to assess their own needs and gain the understanding and tools to create and sustain a healthy and fulfilling life…

New program to help 911 dispatchers handle emergencies (WV)

New program to help 911 dispatchers handle emergencies (WV)

Mineral County 911 Center

KEYSER – The Mineral County 911 Center is implementing a new system which will help dispatchers better recognize the type of emergency call they are handling and to therefore be better equipped to help the caller.

Mineral County administrator and Office of Emergency Services director Luke McKenzie says the Medical Priority Dispatch System will enable the 911 system to better serve the residents of Mineral County in emergency situations…