Network errors abound in latest series of 911 outages, claim state AG and military (WA)

Network errors abound in latest series of 911 outages, claim state AG and military (WA)

Olympia resident David White’s blood pressure spikes. He calls 911, but hears only a busy signal. His wife rushes him to the hospital in a family truck. He eventually receives medical attention, but the delay and lack of immediate EMT treatment leaves him with lasting illness: kidney disease, glaucoma, migraines and vertigo.

On Dec. 9, King County’s emergency 911 dispatch experienced a service disruption between the hours of 3:15 p.m. and 4:10 p.m. The 911 outage affected emergency services in Seattle, Bellevue, as well as county-wide agencies from Snohomish, Kitsap, Clallam, Jefferson, Whatcom and Skagit…

County to discuss terminating dispatch agreement with Oelwein (IA)

Terminating the emergency services dispatch agreement between Fayette County and the city of Oelwein will be up for discussion and possibly a vote at Monday’s Board of Supervisors meeting.

The board’s meeting agenda was released to the public on Tuesday morning this holiday week — it’s generally sent out on Friday. The agenda includes the item “Possible approval of termination of dispatch agreement between Fayette County and the city of Oelwein.”

The meeting begins at 9 a.m. in the second floor of the courthouse in West Union…

County emergency dispatch earns re-accreditation (FL)

County emergency dispatch earns re-accreditation (FL)

 

Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Accredited Center of Excellence for emergency dispatching.

The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for three years. 

“This distinction reflects the dedication of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To receive this re-accreditation, an organization must demonstrate strong local oversight, rigorous quality processes, and a commitment to data-driven, continuous improvements,” according to a Lake County news release…

 

911 dispatchers unsung heroes of local emergency response (NC)

911 dispatchers unsung heroes of local emergency response (NC)

By Dave Russell

Telecommunicator Brent Allison sits at a desk in the 911 Dispatch Center, silhouetted by the light of seven computer screens.

A call comes in about a man with a gun.

“He’s got it on his person?” he calmly asks the caller. “Handgun or long gun? Do you happen to know what caliber by chance? I’ll update the officer. We’ve got one on the way.”

Allison contacts law enforcement en route with valuable – and perhaps life-saving – information.

“He does have it on him, it’s a .380,” he says…

Public Safety Advocate: Last 2021 Issue of the Advocate, Holiday Wishes, My Comments on 4.9 GHz Filed with the FCC

Public Safety Advocate: Last 2021 Issue of the Advocate, Holiday Wishes, My Comments on 4.9 GHz Filed with the FCC

Last 2021 Issue of the Public Safety Advocate

Happy holidays to each and every one of you, whichever holiday you observe! As you celebrate, remember all the people who are working over the holidays so we can enjoy the season—first responders, law enforcement, dispatchers, nurses, doctors, the military, and the many others who are on duty to keep us safe.

The holidays have been spread out more than normal this month. Hanukkah was early, Christmas is still two days away, Kwanzaa starts December 26, and special days for other religious groups are sprinkled through the month…