Craig Enderle retires after 21 years with central dispatch (NY)

Craig Enderle retires after 21 years with central dispatch (NY)

Craig Enderle has been helping people out of emergency situations for more than two decades.

A emergency dispatcher and a firefighter, Enderle plans on retiring from the emergency dispatch office after 21 years on the job. His last day will be Jan. 28.

Enderle was working as a county training coordinator at a fire training course when he worked with a previous emergency services director…

All of Haines’ emergency dispatchers caught COVID but stayed on the job to answer 911 calls (AK)

All of Haines’ emergency dispatchers caught COVID but stayed on the job to answer 911 calls (AK)

The Haines 911 dispatch office is located in the Public Safety building at 315 Haines Highway (photo by Jillian Rogers/KHNS)

All three of Haines’ emergency dispatchers have tested positive for COVID-19, but officials say they’ve elected to stay on the job anyway to field 911 calls from the public safety building.

Haines borough manager Annette Kreitzer says the dispatch office’s three-person staff tested positive for COVID-19 last week. She was alerted last Tuesday, Jan. 11 of the situation…

911 center operators share lessons learned from the pandemic

Hundreds of dispatch center leaders from across the nation are meeting in San Diego for the annual conference of The National Emergency Number Association, or NENA. And the pandemic is at the forefront.

“There’s never been anything like this in our lifetime,” said April Heinze, the 9-1-1 Operations Director with NENA. She says during this pandemic, being there is becoming more and more difficult for our first, first responders. “Overwhelmingly the average 911 center, staffing-wise, is down about 30 percent … all the way to very large 911 centers in urban areas that were [in a] more than 50 percent staffing crisis…

Residents Set Up an Emergency Phone Line Along a Remote Road for Emergencies (MI)

Ed and Faye Wakeham love their little camp outside of town in the Keweenaw. But with the remoteness of the area, comes some problems for outdoorists and those that need emergency help. So the Wakeham’s decided a few months ago to work with the Houghton County Sheriff to set up a emergency phone on Little America Road in Stanton.

“This phone right here, , it says emergency on here and stuff, and down below is a sign that says “Picking up phone will dial 9-1-1 automatically. So I wont be picking it up, cause then it’d call over there. But if you pick it up, itll dial right away within three seconds it’ll go to Marquette County Central Dispatch. So if someone does use it, they don’t need to ask al kinds of questions…

APCO Files a Project Initiation to Create a New Candidate Standard for Common Computer Aided Dispatch (CAD) Public Safety GIS Identifiers

Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International has filed a Project Initiation with ANSI for the creation of a candidate standard titled Common Computer Aided Dispatch (CAD) Public Safety GIS Identifiers.

Computer Aided Dispatch (CAD) systems are the principal application used by public safety agencies to manage law enforcement, fire and EMS incidents from the initial time an incident is reported, to the conclusion of the incident. These systems may be composed of both tabular records management systems (RMS) and spatial or geographic information (Geofile) systems…