Onslow County 911 dispatchers talk about their impact on others (NC)

From delivering babies to talking about the wrath of Hardy’s clients and issuing CPR instructions, 911 dispatchers hear it all.

Yes, fast food customers.

“My first 911 call, it was actually Jones County, it just hit the line because it was so close to our county,” said Onslow Communications Supervisor, Stephanie Allen. “It was at Hardee’s in Missville, and they were upset that their cheeseburger wasn’t prepared properly and was arguing with the staff there. He wouldn’t cut my call until law enforcement got there. That was my first really 911 call…

Fairfield receives nearly $3.5M for emergency radios: ‘Our radios are old, and they’re not working’ (CT)

Fairfield receives nearly $3.5M for emergency radios: ‘Our radios are old, and they’re not working’ (CT)

FAIRFIELD — Emergency calls with other emergency departments often have to be relayed through dispatch, rather than letting the first responders speak directly to each other.

It’s a challenge exacerbated by aging radio equipment and dead zones in town, but also one a $3.49 million grant officials say should help fix.

The grant to upgrade the town’s emergency radio system recognizes the importance of the work police and fire officials do, U.S. Sen Ricahrd Blumenthal (D, Conn.) said in a press conference at the Fairfield Police Department Thursday. He and U.S. Rep. Jim Himes (D, 4) helped secure the funding…

NPSTW celebrated across parish (LA)

NPSTW celebrated across parish (LA)

Madison Parish is joining the nation this week in celebrating a largely unsung group of heroes, as April 10 through 16 is National Public Safety Telecommunicators Week.

Madison Parish E-911 Director Cynthia Machen said it is an important annual event and hopes locals will join her acknowledging the hard work and dedication the group demonstrates day -in and day-out.

“Madison Parish 911 has a phenomenal group of people who man the Madison Parish 911 Center on a 24/7 basis and deserve our thanks during NPSTW,” Machen said. “All five 911 dispatchers are certified, sworn Madison Parish Sheriff deputies who work 12-hour shifts…

911 Dispatch Trainee Tested With Emergency Baby Delivery

911 Dispatch Trainee Tested With Emergency Baby Delivery

We all know that when you call 911 you are immediately transferred to someone who can help you in life-threatening situations. And for National Public Safety Telecommunicators Week, YouTuber Michelle Khare trained to see what it would be like to work as a 911 dispatcher. She gets on a call with a couple who are both actors and are pretending to be giving birth to a baby (no actual babies were delivered in the making of this video). Michelle is so professional and really takes care of the parents and new baby as if it were a real call…