911 dispatcher, business owner, help South Bend Police nab burglary suspect (IN)

South Bend Police are crediting St. Joseph County 911 for helping nab a burglary suspect.

It was around 1:45 a.m. on Monday, April 18, when officers were sent to a business in the 800 block of S. Michigan Street to investigate a possible burglary. The business owner was watching surveillance cameras from home saw an individual inside his business and called 911.

Two officers arrived on scene while the dispatcher stayed on the line with the owner who was watching the camera feed… READ MORE

Honoring police and fire dispatch team for answering the call (ID)

POCATELLO, Idaho (KIFI) – All this week is National Public Safety Telecommunications Week (NPSTW). The event is observed every second week in April to honor those tele-communicators who help save millions of lives every day, according to National Today.

Every day in Pocatello, the dispatch team answers hundreds of 911 and non-emergency calls. Not only do they dispatch for police and fire for the City of Pocatello, they also dispatch for EMS and all of Bannock County…

Text messages help Indiana 911 dispatcher save victim from captor

There is no doubt that technology has advanced at a tremendous rate in the last 20 years. We literally carry portable supercomputers with us everywhere, keeping us connected to the entire planet with nothing more than a small digital keyboard, and the days of pay-per-text cellular service are long gone.

Communication at our fingertips

Text messaging may be one of the greatest advances in communication technology, allowing us to express our thoughts, feelings, and ideas directly from our minds to our fingertips and, ultimately, to the eyes or ears of the recipient of the message. those messages…

Local 911 dispatcher given ‘Hero Award’ after saving man’s life (IN)

Local 911 dispatcher given ‘Hero Award’ after saving man’s life (IN)

ST. JOSEPH COUNTY, Ind. (WNDU) – A St. Joe County 911 dispatcher was recognized for her life saving work.

Every call she takes could be the difference between life and death for the person on the other end of the line.

A recent call proves that.

Lisa Urbanski got a call from a driver whose car had flipped upside down in water. While he was able to get out of the car before help arrived, he was still stuck…

Dispatcher Job Stressful, Rewarding As Initial Responder to Emergency Calls (IA)

Being a dispatcher is more than just answering phone calls, but a dispatcher who answers your call is the vital beginning to getting you the help you need in emergency situations.

That’s John Gohr, the Department Head of the Communications Center in the new Floyd County Courthouse in Charles City and a 20-year veteran of being a dispatcher . He says staying calm as a dispatcher can be even more challenging in a small community, where you may even know the person involved in the emergency…