911 Dispatchers recognized for daily heroism (ID)

EASTERN IDAHO, Idaho (KIFI) – The week of April 10-April 16 was National Public Safety Telecommunicators week. It was a time of special recognition for dispatchers nationwide. These are the people who pick up when we call 911 or the police non-emergency line.

Candee Coverley, a dispatcher with Madison County, says having a week of special recognition was special “And that’s always nice to know that people recognize what we do and that or the first thing you talk to and you call for law enforcement help.” she says, “It’s good to have that acknowledgment. Recognize that there’s a job out there a lot of people don’t know about.”

At least one fellow dispatcher from Idaho Falls echoed that sentiment… READ MORE

Ontario Modernizing its Emergency Response System (Canada)

THUNDER BAY, SAULT STE MARIE, SUDBURY, NORTHERN, ONTARIO  ~~~~~  April 17, 2022 (LSNews)   Ontario government is investing $208 million over three years to enhance the province’s 9-1-1 emergency response system.

The funding will enable significant technology and infrastructure upgrades to support the transition to a new 9-1-1 communications system know as Next Generation 9-1-1. Once fully implemented, the new system will make it easier to provide additional details about emergency situations such as video from the scene of an accident and to text 9-1-1 when requesting immediate help from police, fire or ambulance services. It will also give emergency operators and dispatchers the ability to identify the location of a call using GPS coordinates, resulting in a safer, faster and more informed emergency response…

EMS: Training for Fake 9-1-1 Calls | Firehouse

“9-1-1. What is your emergency?”

“I’ve shot my entire family, and I’ll kill anyone that tries to stop me, even the cops and firefighters. I have explosives. Don’t come near my house.”

The assumption is that any dispatcher who is on the other end of this call immediately would activate SWAT, the bomb squad, fire and EMS. However, something is missing in the caller’s voice that you, the reader, can’t detect: urgency…

Fire Dispatch: COVID-19 and 9-1-1

Much has happened since the first case of COVID-19 was reported in the United States on Jan. 20, 2020. That date marked the beginning of an ongoing change in our daily behaviors and caused the death of more than 950,000 people nationwide. Although first responders initiated strict protocols, immunity never could be expected.

According to the NFPA, in 2020, firefighter deaths doubled compared with deaths in 2019, with more than half of 2020’s fatalities attributed to COVID. A search of the U.S. Fire Administration database reveals that another 48 firefighters succumbed to the disease in 2021 as of press time. Put another way, dozens of first responders who survived 9/11 failed to survive the coronavirus…

Jefferson County, others honor telecommunicators (WI)

JEFFERSON — This week is National Public Safety Telecommunicators Week and the Jefferson County Sheriff’s Department is honoring its emergency telecommunicators and dispatchers, as are law enforcement agencies across the nation.

“I can’t thank these dedicated men and women enough for all they do,” said Jefferson County Sheriff Paul Milbrath. “Not one ambulance, fire truck or police cruiser respond to your incident without going through dispatch.”

Milbrath called the telecommunicators the “silent heroes” in emergency response…