Investigation: Recruits walk off job within months of joining Broward’s troubled 911 call centers (FL)

On a good day at the three Broward County regional communication centers, dozens of seats would be filled with 911 call-takers — the first of the first responders. But good days are fleeting. Instead there’s vast emptiness with many uncluttered and unused desks.

Broward County’s 911 system is in crisis. It’s struggling under the weight of an extraordinary volume of calls, more than 2.2 million a year, with nowhere near the number of employees needed to answer them. Without enough workers, the phones just ring…

COOK COUNTY CONNECTIONS E-911 Addressing System (MN)

COOK COUNTRY, MINNESOTA   May 7, 2022  (LSNews)   The Office of Emergency Management operates the county-wide emergency 911 (E-911) an addressing system, the role of which is to provide the public with competent, timely and effective emergency and non-emergency public safety services.

911 is the telephone number that provides direct access to police, fire and medical assistance

and initiates a coordinated response using this system. Simply put, your E-911 address sign lets emergency responders know where to find you. Thus, it is important that your E-911 sign is clearly visible on your property from all directions…

Progress made on LawCo Emergency Communications Center plan (MO)

Following the April 5 election, incumbents Kris Bowling, Brian Cook and Jack Schulz, along with newly elected Lawrence County Emergency Services Board (LCESB) member Deborah Prichard, took their oaths of office before settling down to the business at hand during the April meeting.

In a slight shift of responsibilities, Jim Carson was named vice chair, and Bowling was named treasurer. The board approved the recommendation of Bonnie Witt-Schulte, director, to have fiber optics installed by Liberty Connect, at a cost of $16,500 for installation and $1,650 per month…

Cincinnati to send mental health staff to low-risk 911 calls (OH)

Cincinnati to send mental health staff to low-risk 911 calls (OH)

CINCINNATI — The City of Cincinnati will launch a six-month pilot program that will send unarmed mental health and medical personnel to emergency calls for nonviolent and mental health crises.

​​Mayor Aftab Pureval and city leaders announced the plan Thursday morning at the Cincinnati Regional Operations Center in Lower Price Hill. The ROC, as the facility is commonly called, houses the city’s Emergency Communications Center (ECC), which receives both 911 and non-emergency calls, and also dispatches police and fire runs…

DHS Wraps Up Jamming Exercise to Strengthen First Responder Communications

DHS Wraps Up Jamming Exercise to Strengthen First Responder Communications

From April 24 – 29, 2022, the Department of Homeland Security (DHS) Science and Technology Directorate (S&T) and the Cybersecurity and Infrastructure Security Agency (CISA) hosted JamX 22, an exercise to counter electronic jamming at White Sands Missile Range with federal, state, local and industry participants. Building on the lessons learned from past JamX exercises in 2016 and 2017, S&T and CISA have partnered on research, technology developments, and new training to increase federal and first responder resilience to signal jamming threats