by AllThingsECC.com | May 26, 2022 | Comm Center News
DURHAM, N.C. (WNCN) – This week a 911 operator academy started at Durham Technical Community College to help fill the vacancies at the Durham Emergency Communications Center (DECC) and other agencies across the state.
This comes after CBS 17 broke the story last year about the 911 operator shortage and how it led to a delay in 911 operators answering some calls.
CBS 17 has just received city emails through an open records request from the City of Durham which includes complaints filed by the Durham Fire Department on the DECC, as well as information about cases where there was a delay in callers getting a hold of 911…
by AllThingsECC.com | May 26, 2022 | Comm Center News
VALLEJO, Calif. (KRON) — Vallejo Police Department’s nighttime 911 center might be closing down due to a shortage of staff.
Vallejo police announced in a press release Wednesday, that department was fully staffed in early 2020, but has faced a significant loss in employment in recent times. Officials say staff often leaves to work at other agencies in the region.
“On average, Vallejo’s dispatchers handle 400-500 calls per day and now routinely work with only two people in the dispatch center, not allowing for breaks or even basic trips to the bathroom,” Vallejo police stated in the press release. “Whereas five dispatchers per shift provide the most effective amount of resources for safe and efficient operation…
by AllThingsECC.com | May 26, 2022 | Comm Center News
CALHOUN COUNTY, Mich. — A Massachusetts man admitted to threatening to kill a 911 dispatcher in Calhoun County, according to authorities.
Jonathan Munafo called Calhoun County dispatch more than 140 times on Jan. 5, 2021, according to the United States Attorney’s Office Western District of Michigan. He pleaded guilty to communicating a threat in interstate commerce in federal court in Gand Rapids Wednesday.
Munafo was in North Carolina on his way to the Jan. 6 capitol riot when he made the calls, authorities said.
The 35-year-old tied up lines at Calhoun County Central Dispatch for hours demanding to speak with a deputy or sergeant but did not have an emergency to report… READ MORE
by AllThingsECC.com | May 25, 2022 | Comm Center News
In a room hidden away from the public eye at an undisclosed location in Cuyahoga County sits a small team of analysts and operators, law enforcement and civilian, ready at a moment’s notice to respond to the next emergency, be that a brutal home invasion, a school shooting or an officer down.
What they’re doing is all but certain to become the future of incident response, and if they are successful, Cleveland will lead the way for a safer Ohio as procedures and technologies are implemented and refined then passed down to smaller communities throughout the buckeye state…
by AllThingsECC.com | May 25, 2022 | Comm Center News
COLUMBUS—Ohio Governor Mike DeWine announced today that the Ohio Department of Public Safety’s Traffic Safety Office (OTSO), Opportunities for Ohioans with Disabilities (OOD), and statewide law enforcement partners have developed a new communication card to help individuals who are deaf or hard of hearing exchange information with law enforcement.
The new card, which can be downloaded onto a phone or printed and stored inside a vehicle, wallet, or purse, includes various pictures that deaf and hard-of-hearing individuals can point to in order to help them more easily communicate during interactions with law enforcement…
