As the Durham, North Carolina, Community Safety Department (DCSD) prepares for changes to its computer-aided dispatch (CAD) system, it launched four pilot programs that could change how the city responds to emergency calls involving mental health crises.
The center is designed to help responders and technology designers simulate various scenarios, such as simulations of search and rescue activities or coordinated, complex terrorist attacks.
FirstNet Authority Chief Network and Technology Officer Jeffrey Bratcher says the lab will be the technical headquarters and training lab “for the augmented reality and virtual reality aspects for public safety.”
SANTA FE, N.M. — Bernard “Buster” Brown inherited a severe staffing shortage at the local 911 dispatch center when he stepped into its top job in November.
The New York native, with more than 25 years of experience in emergency dispatch centers, vowed to address the 49 percent vacancy rate and said he hoped to make the Santa Fe Regional Emergency Communications Center a model for the state.
ATHENS — An off-duty Columbia County 911 dispatcher and three employees at Peckham Industries in Athens are being credited with saving the life of a co-worker after the man experienced a medical emergency on the job.
The man was displaying symptoms of a heart-related emergency while unloading a tanker at Peckham’s PARCO terminal, Peckham officials said.
Carbyne APEX enables OPCD to reduce dependence on brick-and-mortar building infrastructure by introducing remote NG9-1-1 call handling, improving readiness for major festivals and natural disasters.
NEW ORLEANS, June 24, 2022 — Carbyne, the leading i3 cloud-native emergency call handling provider, has partnered with Orleans Parish Communication District (OPCD) to bring i3 cloud-native NG911 omni-channel contact center solutions to their emergency communications center, by introducing anytime, anywhere 9-1-1 call handling capabilities with the launch of Carbyne APEX. Utilizing AT&T’s Emergency Services IP Network (ESInet), Carbyne APEX provides OPCD with an ultra-reliable solution, enabling PSAPs (Public Safety Answering Points) to operate remotely during natural disasters, or closer to major festivals, sporting events, and much more.
