‘Everyone went laser-focused’: 911 dispatcher recalls how emergency calls flooded in … – (NC)

RALEIGH, N.C. — Thursday marks one week since a mass shooting clamed the lives of five people and injured two others in Raleigh’s Hedingham neighborhood.

WRAL News spoke with Raleigh-Wake Emergency Communications Center telecommunicator Tracy La Cascia, who took some of the first surge of calls on Oct. 13. She dispatched emergency medical services and police to help those in need.

Austin council member raises the alarm on distressed 911 call center, long hold times (TX)

Residents of Austin, Texas, have been left waiting during emergency situations as a result of high staff vacancy rates. In the month of October, only 64.09% of 911 calls were answered within 15 seconds, well below the national standard of 90% in 15 seconds or less. The average hold time for more than 38,000 calls that have come in this month has been two-and-a-half minutes. All of this is happening as Austin’s crime rate remains high.