RALEIGH, N.C. — Thursday marks one week since a mass shooting clamed the lives of five people and injured two others in Raleigh’s Hedingham neighborhood.
WRAL News spoke with Raleigh-Wake Emergency Communications Center telecommunicator Tracy La Cascia, who took some of the first surge of calls on Oct. 13. She dispatched emergency medical services and police to help those in need.
The woman on the line had called 911. She had her dog but was otherwise alone.
And she was terrified.
“She said she woke up and her whole house was surrounded by flames and she had no way out,” KT McNulty remembered.
Residents of Austin, Texas, have been left waiting during emergency situations as a result of high staff vacancy rates. In the month of October, only 64.09% of 911 calls were answered within 15 seconds, well below the national standard of 90% in 15 seconds or less. The average hold time for more than 38,000 calls that have come in this month has been two-and-a-half minutes. All of this is happening as Austin’s crime rate remains high.
YANCEY COUNTY, N.C. (FOX Carolina) – The Yancey County Sheriff’s Office announced that a $4.8 million grant from the North Carolina 911 Board was recently awarded to Yancey County Emergency Communications (911) to help build a new communications center.
She was in Florida Monday to follow-up on Hurricane Ian recovery work, the federal agency confirmed.
Rosenworcel’s trip will focus on learning from local stakeholders about how Florida and Puerto Rico’s recovery is progressing, reflecting on what lessons learned the FCC should consider in future natural-disaster-related actions, the agency noted.
