Florida county leads the way with a high-tech 911 system for emergency response

by | Jul 15, 2025 | Comm Center News

NAPLES, Fla. — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers.

Moving to what’s known as an NG911 — or Next Generation 911 — system is a journey Sheriff Kevin Rambosk and Bob Finney, the county’s director of communication, have been on for much of the past decade.

Auburn Text-to-911 program played crucial role in saving nonverbal woman from burning home (AL)

by | Jul 14, 2025 | Comm Center News

Auburn fire and communications personnel were recognized on Friday for their actions in rescuing a woman with paraplegia from her burning home, and dispatchers said Auburn Public Safety’s Text-to-911 program played a critical role.

A dozen personnel with the Auburn Fire Department and Auburn Public Safety communications were recognized by Piedmont Columbus Regional on Friday as the First Friday Heroes for the month of July for their work in saving a woman with paraplegia from her burning home in April. Catherine Griffith was working as a public safety telecommunicator at the time and said the Text-to-911 program was needed in this particular situation because the survivor is nonverbal.


Marshall County 911 faces projected $31684 loss due to passage of SF 659 (IA)

by | Jul 10, 2025 | Comm Center News

Despite widespread concerns from the leaders of county Public Safety Answering Points (PSAPs) across the state, Gov. Kim Reynolds has signed a budget bill — Senate File 659 — without a line item veto of a provision that authorizes the state to “request reimbursement from each joint 911 service board for reasonable costs” and requires local 911 service boards to reimburse the Iowa Department of Homeland Security and Emergency Management within 30 days.

Germantown dispatch operations move to Washington County Sheriff’s Department (WI)

by | Jul 8, 2025 | Comm Center News

 After more than 56 years, the Germantown Police Department’s dispatch center has transferred its emergency call operations to the Washington County Sheriff’s Department.

“Today for the first time in over 56 years the microphones in the communications center of the Germantown Police Department will fall silent,” the final dispatcher said when they signed off on Sunday.