She frantically called 911 and was met by the calm voice of Chris Carvalho, a 28-year-old trainee dispatcher with the Orange County Fire Authority who started his job two months earlier.
“You’re doing great,” he said in a placid voice. “You’re acting as his pulse now. Remember that, so just keep going.”
When telephones and radio channels were the only means to manage emergencies, dispatchers could only hope for a better future. Thanks to advances in technology, that future is now for the Metro Emergency Communications center.
When someone calls to report an emergency in Provo or Orem, be it a fire or police matter, dispatchers will now be working with a new, automated dispatching system designed to expedite calls and reduce response times — potentially saving lives.
Eleven thousand days.
That’s roughly how much time Denise Nash has spent with the Portage Co. Sheriff’s Office. She spent the last decade managing the communications center, often referred to simply as “dispatch” or “comm center.” Now, she’s stepping down to enjoy retirement.
ST. LOUIS- There is a new voice for Central County Emergency in St. Charles County that might sound like artificial intelligence.
Meet Samantha, if sounds a bit automated, it’s because she is. Samantha has been dispatching for North and South St. Louis County for quite a while.
At a confrontational press conference Monday, the director of D.C.’s 911 call center acknowledged errors were made in the dispatch of first responders to the dog daycare where dogs drowned in flash flooding last week.
Ten dogs died when 6 feet of water rose up against District Dogs and a wall collapse, letting the water rush inside.
