Cates named Dispatcher of the Year (CA)

ELMA – The Selma Police Department announced that Lacie Cates has been named as its 2019 Dispatcher of the Year.

In a post on social media, the SPD reported that Cates has been with their department for nearly two years and has previously served as emergency dispatcher before working for both the Sanger Police Department and Reedley Police Department prior to her service in Selma…

NexGen Global Technologies launches National Public Safety Telecommunications Week Webinars

WINTER SPRINGS, Fla., April 20, 2020 /PRNewswire/ — Today, NexGen Global Technologies, a software development company specializing in IP broadband based emergency communications, announced that they are providing webinars on using technology to protect the most vulnerable. This software allows for immediate two-way-texting, photo and video exchange and distribution between first responders and other emergency field personnel and the public.

The webinars are free of charge to all emergency personnel, both internal communications and field personnel. These webinars will be conducted every Thursday and last approximately 1 hour. They will run from now through the month of…

Will County dispatchers complain of safety concerns at 911 center (IL)

Union representatives complained that fumes from a generator at the Laraway Communications Center caused dispatchers to become dizzy and nauseated three times in the past several months.

The incidents occurred when a diesel-powered backup generator in the building turned on, producing exhaust that entered the area where the dispatchers were, according to the union.

The Laraway Communications Center provides 911 dispatching services for about 30 police and fire agencies in…

Brookline police, fire departments celebrate National Public Safety Telecommunicators Week (MA)

Police Chief Andrew Lipson and Fire Chief John Sullivan recognized the town’s public safety dispatchers during National Public Safety Telecommunicators Week.

National Public Safety Telecommunicators Week, sponsored each year by APCO International, honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment and render life-saving assistance to…

9-1-1 Dispatch: Angels in Disguise (FL)

PENSACOLA, Fla. (WEAR) — According to the National Emergency Number Association, 9-1-1 dispatchers answer more than 240 million calls a year. Sue Straughn helps us recognize these unsung heroes who are often referred to as the first, first responders.

“9-1-1, what’s your emergency?” These are some of the faces you never get to see; the names you may never know. It is their voices on that lifeline when you call for help. Escambia County Sheriff David Morgan…