by AllThingsECC.com | Sep 1, 2020 | Comm Center News
Hang-up calls to 911 have been on the rise for our dispatch center, as well as every other center. We’re looking for your help, so that we can continue to provide the best service to the community.
Handling 911 hang-ups can sometimes be a relatively long, drawn-out process for our dispatchers. We never know if the person on the other end of the line is having an actual emergency or not. We can be taking away from providing the best service when we are constantly working on hang-ups…
by AllThingsECC.com | Sep 1, 2020 | Comm Center News
Stay calm, no matter what.
After more than two decades as a communications operator for the London Fire Department, Ida Piroli has learned that keeping her cool is the most critical part of the job.
“You need to help these people in their most difficult times,” Piroli said. “But inside, you could be screaming. You could be afraid. But you can’t let that show. You’re trained to do these things, and that comes shining through. You get through it…
by AllThingsECC.com | Sep 1, 2020 | Comm Center News
Call transfers, confusion, miscommunication and even boat motor problems characterized the response to 911 calls for help the afternoon that 16-year-old Fitz Thomas drowned near Confluence Park—all described in a 77-page report released Monday.
The name of the report, the Perdido Bay Terrace Significant Incident Review, is emblematic of one the biggest problems that delayed the response—Perdido Bay Terrace is simply the nearest road to the site of the drowning, which happened at the mouth of the Goose Creek at Confluence Park in the River Creek neighborhood…
by AllThingsECC.com | Sep 1, 2020 | Comm Center News
As part of a planned upgrade of its radio systems, the Baltimore Police Department is switching to encrypted transmissions, eliminating the ability for most of the public to listen in.
The preparations were confirmed by City Councilman Yitzy Schleifer, head of the public safety committee. He said the upgrade has been planned since last year and was delayed by the coronavirus pandemic…
by AllThingsECC.com | Sep 1, 2020 | Comm Center News
DC’s Office of Unified Communications (OUC) handles the 311 and 911 calls in the District. Are those calls being mishandled? Our #TheQandA is here with that answer.
WASHINGTON — The mission of the DC Office of Unified Communications is to provide a fast, professional and cost-effective response to emergency and non-emergency calls in the District.
But according to Ward 4 ANC commissioner Evan Yeats, and former WUSA9 reporter Dave Statter, OUC isn’t delivering on that mission…
