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TUCSON, Ariz. (KOLD News 13) – Law enforcement agencies are now using a new service to enhance public safety in Pima County.

The message: Call if you can, text if you can’t.

Communications centers are integrating texting into their 911 answering system, allowing anyone in need of emergency services to reach a dispatcher via text message when calling is not an option.

“We are a link between the public and the people that can go see them in person,” said Joanne Amstutz, Communications Training Supervisor for the Pima County Sheriff’s Department…

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