by AllThingsECC.com | Jan 16, 2026 | Comm Center News
LakeComm officials say a “hardware malfunction” is to blame for an hour-long 911 phone outage Thursday afternoon at Lake County’s newest and largest dispatch center that also likely caused Waukegan’s 911 Center to have an outage.
The Lake Consolidated Emergency Communications Center (LakeComm), located inside the Regional Operations and Communications Facility in Libertyville, began experiencing a 911 outage at around 3:40 p.m. on Thursday.
by AllThingsECC.com | Jan 14, 2026 | Comm Center News
OSSIPEE — Between September and November 2025, more than 70 emergency dispatchers from across New Hampshire participated in a new statewide initiative to strengthen mental health response skills for 911 personnel. The full-day, in-person trainings were offered in Moultonborough (Sept. 24), Concord (Oct. 22), and Derry (Nov. 5), and were led by Forge Health’s Veterans & First Responders Program.
by AllThingsECC.com | Jan 13, 2026 | Comm Center News
Callers to Akron Police Department’s non-emergency line might already have interacted with the department’s newest piece of technology — an AI-powered virtual assistant named Ava.
Ava’s job is to route callers to the right division — the traffic unit or the detective bureau, for example — and collect important information for dispatchers to relay to officers. But Ava isn’t alone. It’s reinforced by trained dispatchers reviewing the information to ensure it’s complete and accurate.
by AllThingsECC.com | Jan 8, 2026 | Comm Center News
SPOKANE, Wash. – Mayor Lisa Brown has appointed Stephen Williams as the new Director of Emergency Communications to lead the development of Spokane’s new emergency communications center, the Spokane United 911 Network (SUN).
by AllThingsECC.com | Jan 5, 2026 | Comm Center News
Reliable mission critical communications (MCC) is the gold standard for any public safety agency. In plain language, reliable MCC translates into voice, video, and data communications that must get through no matter how chaotic the incident scene is. In fact, the more chaotic it is, the more reliable MCC matters to first responders. This is why FirstNet, the nationwide wireless broadband service dedicated to public safety, was created.
