by AllThingsECC.com | Apr 17, 2026 | Comm Center News |
As National Public Safety Telecommunicators Week comes to a close, I find myself thinking less about the spotlight and more about the people behind it.
This week each year gives us the opportunity to pause and recognize a profession that is absolutely essential to public safety, yet so often works quietly in the background. It gives us a chance to celebrate the men and women who answer the phone in moments of fear, confusion, pain, and uncertainty. It gives us a chance to remind our communities that before help arrives on scene, before a siren is heard, before lights come into view, there is a voice on the other end of the line working to bring calm to chaos. That voice belongs to a 911 Communications Specialist in Marshall County. That voice belongs to a 911 Telecommunicator. And while this week is important, what matters even more is what these professionals do every single day long after the week is over.
by AllThingsECC.com | Apr 14, 2026 | Comm Center News
BUFFALO, N.Y. (WKBW) — Erie County 911 dispatchers serve as the first contact in an emergency, handling everything from routine traffic to life-threatening situations, with the ultimate goal of keeping people safe.
Their role is being highlighted this week as part of National Public Safety Telecommunicators Week.
by AllThingsECC.com | Apr 14, 2026 | Comm Center News
GEORGETOWN COUNTY, S.C. (WCSC) — For many people, calling 911 is something they hope they never have to do.
But for Susie Tuck, being on the other end of that call has been her life’s work, long before 911 was even an option in Georgetown County.
by AllThingsECC.com | Apr 14, 2026 | Comm Center News
By Arielle Roth, Assistant Secretary of Commerce for Communications
During National Public Safety Telecommunicators Week (April 12 to 18), we recognize the dedicated professionals who answer 9-1-1 calls and coordinate lifesaving responses every hour of every day. They are the backbone of our nation’s emergency response system.
To mark the week, and see this work firsthand, I toured the Fairfax County, Virginia, Department of Public Safety Communications (DPSC), where we saw how AI tools are helping triage non-emergency calls—which make up about half of the center’s total call volume—reducing hold times and allowing telecommunicators to focus on the most urgent situations.
by AllThingsECC.com | Apr 14, 2026 | Comm Center News
The second full week of April is recognized each year as National Public Safety Telecommunicators Week, bringing well-deserved attention and recognition to the public safety dispatchers who are an invaluable part of every emergency response team.
This week of recognition, sponsored by the Association of Public-Safety Communications Officials (APCO) International, honors the thousands of men and women nationwide who answer emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.
