by AllThingsECC.com | Aug 21, 2025 | Comm Center News
WENATCHEE — RiverCom 911 has received a key approval from the state’s Project Review Committee, clearing the way for the agency to move forward with planning a new emergency communications facility. The committee gave unanimous support for RiverCom to use a General Contractor/Construction Manager (GC/CM) delivery method—an approach that brings contractors into the planning process before design is finalized.
RiverCom officials say this early collaboration is critical for a 911 center, where the system must function seamlessly from day one. By identifying potential issues early, GC/CM helps avoid delays, cut down on costly changes, and ensure taxpayer money is used efficiently.
by AllThingsECC.com | Aug 21, 2025 | Comm Center News
The Lyon County Commission approved the purchase of a 4-month pilot with Hyper to automate 10 non-emergency call types for a total of $16,200 to be paid from the Dispatch Contractual Services fund.
The new program, developed by new San Francisco based startup Hyper, is designed to respond to calls related to utilities, parking, controlled burns, and other non-911 issues. An AI voice, customizable by gender and talking speed, will ask for information and process it, transferring the caller if needed.
by AllThingsECC.com | Aug 20, 2025 | Comm Center News
Yesterday (Tuesday) marked a major milestone in the future of Fairfax County’s emergency response: one of the agency’s first uses of artificial intelligence.
For a brief period of time that day, the county’s Department of Public Safety Communications (DPSC) tested an AI system to triage select calls for service to the non-emergency line, officials announced.
“This limited test only handled calls that didn’t need police, fire or EMS response,” the county said. “Think of questions about permits, noise complaints from last week, or asking which department handles a specific problem.”
by AllThingsECC.com | Aug 19, 2025 | Comm Center News
This facility received the Renovations Notable award in the 2024 Firehouse Station Design Awards. Find the full list of winners here.
This project for the San Ramon Valley Fire Protection District and the city of San Ramon remodels approximately 70,000 sq. ft. of existing city-owned buildings and includes the addition of a new 9,000-sq.-ft. emergency operations center (EOC) and 9-1-1 communications center. The initial phase included a detailed space needs and facility assessment for fire administration, police and emergency communications. The goal was to repurpose an existing building for the fire administration facility, renovate the existing police facility, and construct a new joint emergency operations and communications center.
Architect: COAR Design Group
by AllThingsECC.com | Aug 18, 2025 | Comm Center News
The plan calls for consolidating 911 dispatch operations within the Austin Police Department, Austin Fire Department and Austin-Travis County EMS.
AUSTIN, Texas — Austin city leaders are considering the creation of a Joint Emergency Communications Department to improve emergency response times and efficiency across the city’s multiple public safety agencies.
The proposed change, discussed during recent community meetings, comes as part of a resolution passed by the city council last week and authored by District 6 Council Member Krista Laine. The resolution directs the city manager to develop a strategic plan for consolidating 911 and emergency dispatch operations that currently function separately within the Austin Police Department, Austin Fire Department and Austin-Travis County Emergency Medical Services Department.
