Minnesota County Is Still Reaping Huge Benefits from ASAP Service
The Monitoring Association (TMA) announced today that Anoka County Emergency Communications Center (ECC) has dramatically reduced the amount of time that 911 telecommunicators spend on calls generated by alarm and sensor systems as a result of implementing TMA’s ASAP Service. The solution leverages the Automated Secure Alarm Protocol (ASAP), which was developed jointly by TMA and the Association of Public-Safety Communications Officials (APCO).
“Our latest data shows that ASAP Service is saving our telecommunicators an average of 30 hours each month,” said Kari Morrissey, Anoka County’s director of emergency communications.
TROY — At a Troy City Council meeting April 21, council members unanimously approved contracts and budget considerations for upgrades and renovations to the Troy Police Department’s (TPD) Emergency Communications Center.
The Emergency Communications Center was originally designed and furnished over 20 years ago when the TPD building, located at 500 W. Big Beaver Road, was constructed. There have been no major renovations since then.
LEONARDTOWN, Md. – The St. Mary’s County Department of Emergency Services is celebrating a major milestone in emergency communications, tracing its evolution from a modest two-dispatcher Civil Defense Emergency Control Center in 1954 to a fully modernized 9-1-1 Emergency Communications Center (ECC) in 2025.
HAGERSTOWN – The night of April 19 inundated Washington County’s 911 Emergency Communications Center with a record-breaking 1,518 emergency calls over six hours as a powerful storm swept through the region with scant warning, causing widespread damage and prompting thousands of urgent pleas for help.
Telecommunicators are responsible for quickly assessing calls, coordinating multi-agency responses, and relaying critical information to officers in the field. According to the National Emergency Number Association (NENA), an estimated 240 million 911 calls are made annually in the United States, not including calls to non-emergency numbers and administrative phone lines. According to the same NENA statistics, about 80% of 911 calls come from wireless devices, adding to the complexity of pinpointing caller locations, understanding incident dynamics, and adding the possibility of text and video information for the telecommunicator to sort through.
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
