by AllThingsECC.com | Jul 31, 2025 | Comm Center News
And that’s before police or fire show up.
“Absolutely – any dispatcher who has taken a call from someone in need will tell you we are the first first-responder,” said Jamy Inglett, the Training & Compliance Supervisor for the City of Edmond’s Emergency Communications team. “We are usually the first point of contact in emergency situations – 911 – and we have to work with police, fire and medical to make sure we get the help that is needed headed that way.”
by AllThingsECC.com | Jul 30, 2025 | Comm Center News
St. Cloud’s commitment to public safety has once again received international recognition. The St. Cloud Police Department’s 911 Communications Center has successfully renewed its accreditations as an Emergency Medical, Fire, and Police Dispatch Center of Excellence through the Board of Accreditation of the International Academies of Emergency Dispatch.
by AllThingsECC.com | Jul 29, 2025 | Comm Center News
Communications Workers of America Files Lawsuit Alleging Violations of New Jersey Equal Pay Act Against Camden County
CAMDEN COUNTY, NJ – The Communications Workers of America (CWA) Local 1014, representing 1,600 public service employees working for Camden County including over 150 911 operators, today filed a lawsuit against Camden County, alleging systemic violations of the New Jersey Diane B. Allen Equal Pay Act (EPA). The complaint accuses the County of paying female and minority employees less than male or non‑minority peers who perform the same work.
by AllThingsECC.com | Jul 26, 2025 | Comm Center News
I’ve been a paramedic and firefighter for more than 30 years, and I’ve seen firsthand how reliable communications impact response times and critical care. Now amid Florida’s hurricane season, communication is more important than ever.
In 2011, a deadly tornado struck Wake County, North Carolina, where I lived and worked. At the time, I was an incident commander responsible for leading and managing all safety aspects of the tornado. I was facing my worst nightmare: poor communication. Commercial networks were overloaded, and I wasn’t able to contact other first responders. Response efforts were difficult until I could talk in person, a feat nearly impossible during a tornado.
by AllThingsECC.com | Jul 23, 2025 | Comm Center News
COBB COUNTY, Ga. — The Cobb County Department of Emergency Communications is prioritizing mental health for 911 operators.
“We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations Coordinator, said.
