Arizona has begun the transition to Next Generation 9-1-1

by | Jun 10, 2022 | Comm Center News

 The State of Arizona has begun the transition to Next Generation 9-1-1 (“NG911”) services to the Public Safety Answering Point (“PSAP”) communities across the state. NG911 will come in two parts Next Generation Core Services (“NGCS”) and new Call Handling Equipment (“CHE”). Through the use of NGCS, the State of Arizona will be able to offer a seamless, coordinated, and efficient NG911 system to all the State’s local 911 centers. The State 911 Program has also established a statewide contracting vehicle to allow for PSAPs across the state to procure NENA I3-compliant CHE.

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Take the 9-1-1 Pledge to avoid tying up emergency services (FL)

by | Jun 9, 2022 | Comm Center News

Know when —and when not — to call 9-1-1, and what to do if you accidentally ring them

Last year, E-Comm received more than two million calls to 911: more than 5,000 calls per day on average. Call volumes are on the rise, and every second that 911 call-takers spend responding to non-urgent or mis-dialed calls, is time they could dedicate to helping someone in a life-threatening emergency.

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Bakersfield’s first-ever 911 dispatcher tasked with providing mental health care

by | Jun 6, 2022 | Comm Center News

Delphina Rojo never imagined going into mental health care recovery.

But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor’s degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a recovery specialist tasked with fielding 911 calls that meet certain criteria. She provides mental health services for the Bakersfield Police Department’s Communications Center. READ FULL ARTICLE