What If the Lights Go Out?

By Roxy VanGundy

Kansas Unveils a Game-Changer for 911 Centers Across the State

If you’ve ever worked in 911, especially as an administrator, you know one of the most persistent thoughts lurking in the back of your mind is: What if?

What if the phones crash?
What if a tornado hits the building?
What if we get overrun with calls we can’t keep up with?
What if… everything goes dark?

Those “what ifs” are more than just hypotheticals for 911 administrators—they’re scenarios we have to plan for, over and over again. And they’re not always the big, cinematic disasters you see on the news. Sometimes it’s something as sneaky and silent as a lightning strike. Or as unrelenting as a Kansas windstorm.

In rural public safety communications, we don’t just worry about field operations—we worry about internal survivability. COVID taught us that lesson hard. Continuity of Operations Planning (COOP) wasn’t just a good idea anymore—it became non-negotiable.

Real-World Chaos, Real-World Pressure

Not long ago, a massive wildfire tore through several miles of our county—closing major highways, threatening homes, and overwhelming our small center with a surge of 911 calls and massive radio traffic. 

Every year, we brace ourselves for our biggest public event, when more than 20,000 people flood into the heart of our city. But what happens when that event doesn’t go as planned—when it suddenly becomes a national headline? In those moments, we know one thing for sure: we’re going to need backup.

Here’s the truth: Unlike some of our larger counterparts in other states, we don’t have a secondary dispatch center. Sure, we’ve got bug-out bags—clipboards, printed maps, maybe a hotspot—but nothing that could sustain us through hours or days of being displaced. We don’t have extra seats. We don’t have a ton of spare radios. And CAD redundancy? Not without a miracle or a major budget overhaul.

It’s not that we don’t want those things—we just can’t afford them.

Enter: Kansas 911’s Rolling Lifeline

This is where Kansas stands out. Our State 911 Board isn’t just focused on the core services of Next Generation 911—they’re looking beyond. In May 2025, the Kansas State 911 Board, in partnership with the FirstNet Authority, unveiled something truly game-changing: the Emergency Mobile Dispatch and Training Center (EMDTC).

This isn’t your average trailer. This climate-controlled, high-tech mobile center is equipped with five fully functional dispatch workstations, complete with access to the Kansas Statewide Interoperable Radio System and multiple CAD and phone platforms. It’s supported by industry leaders like AT&T, RapidDeploy, and Motorola—and it’s ready to roll.

If a 911 center in Kansas goes down? This trailer can be their center.

If a rural agency needs additional seats during an incident or large event? This trailer can supplement.

If a small county needs hands-on training but can’t afford to lose people to travel? The EMDTC comes to them—offering on-site instruction, minimal disruption, and major savings.

When You Have Nothing Else, this is Everything

The addition of this unit isn’t just “cool tech.” It’s reassurance. It’s options. It’s a sense of backup for centers like mine that have historically had to cross our fingers and make do.

It’s also a reminder that rural PSAPs aren’t forgotten. That someone is thinking of our needs, our constraints, and our safety—not just the urban giants. The Kansas State 911 Board didn’t just imagine a shiny new toy—they delivered a critical tool designed with real-world needs in mind.

As a 911 Director, I sleep better knowing that this resource exists. I hope we never have to use it—but I’m beyond thankful it’s there.

Because in 911, it’s not a matter of if something happens. It’s when. And now, we’re just a little more ready.

South Texas man charged for allegedly making abusive 911 calls

He allegedly told 911 operators to perform lewd sex acts on him.

Hidalgo County sheriff’s deputies say Samuel Andrew Valladarez, 21, of McAllen in the Rio Grande Valley, made repeated harassing and abusive calls to 911 operators in early May. Valladarez allegedly used profanity and made lewd statements to the operators, who are considered public safety answering point employees, according to a probable cause affidavit for Valladarez’s arrest obtained by MySA.

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Greater Harris County 911 Emergency Network Hold 2025 Charity Golf Tournament to Support 911 Telecommunicator’s Wellness (TX)

Annual golf tournament raises funds for mental health and training programs supporting over 1,000 local 9-1-1 telecommunicators.

HOUSTON, TX, UNITED STATES, July 30, 2025 Emergency Network (GHC 9-1-1), a government agency serving over 6 million residents across Harris and Fort Bend counties, is proud to announce the 2025 GHC 9-1-1 Golf Tournament, taking place on Thursday, September 18, 2025, at the Golf Club of Houston, the former home of the Shell Houston Open. This annual event raises essential funds to support training, education, and wellness initiatives for the “first” first responders—over 1,000 9-1-1 telecommunicators throughout the GHC 9-1-1 service area.

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