Chicago’s 911 emergency center to get a $75 million upgrade

The 20-year-old computer-aided dispatch system that forms the guts of Chicago’s 911 center will be replaced by a new system that accepts texts, photos and videos from emergency scenes.

After years of planning, City Hall has chosen TriTech Software Systems to install the complex software and hardware systems that will allow Chicago to comply with a 2020 deadline to make the switch to, what’s known as “Next Generation 911.”

READ MORE: https://chicago.suntimes.com/city-hall/2020/1/22/21077637/chicagos-911-emergency-center-75-million-upgrade

9-1-1 in need of help

PLYMOUTH CO. — In 2019, the Plymouth County Communications Center saw more than 19,500 calls for service with 6,000 of those 9-1-1 calls, according to Kirk Hatting, communications supervisor.

Those numbers have increased substantially over the years as officers get more aggressive, crime becomes more prevalent, and more accidents are occurring across the county then ever before.

READ MORE: https://www.lemarssentinel.com/story/2663737.html