PLYMOUTH CO. — In 2019, the Plymouth County Communications Center saw more than 19,500 calls for service with 6,000 of those 9-1-1 calls, according to Kirk Hatting, communications supervisor.
Those numbers have increased substantially over the years as officers get more aggressive, crime becomes more prevalent, and more accidents are occurring across the county then ever before.
READ MORE: https://www.lemarssentinel.com/story/2663737.html
Raleigh and Wake County residents have an additional way to communicate with 911.
You can send a text message that includes pictures and videos to the Raleigh-Wake Emergency Communications Center (911).
A text or data plan is required to place a text to 911. Check with your carrier to ensure it provides the technology to send photos and video.
READ MORE: https://wakeweekly.com/stories/wake-911-now-gets-pics-video-through-text-messages,199773
NextNav this year plans to deploy sensors that will let cellular devices determine their vertical—or Z-axis—location for 911 purposes in at least the top 50 markets after securing $120 million in a funding to pay for the installation of the needed infrastructure, according to a company official.
NextNav last week announced the $120 million funding round, which was completed in December, according to Chris Gates, NextNav’s vice president of strategy and development. READ MORE: https://urgentcomm.com/2020/01/21/nextnav-plans-to-make-vertical-location-capability-available-in-top-50-markets-this-year/
ALLENTOWN, Pa. – Ten Lehigh County 911 dispatchers, including some supervisors, have lost their jobs after drinking on the job.
The alleged incident happened on New Year’s Eve in the county’s communications center in downtown Allentown.
According to multiple sources, a 911 supervisor on duty on December 31 brought in to work an eggnog drink containing rum.
Disasters, terrorist attacks, and network outages have demonstrated the limitations of the 9-1-1 system. Emergency communications centers that remain focused on 9-1-1 as the singular emergency reporting channel fall short of providing a comprehensive emergency response solution in their communities. A change is required to adapt to the modern means of communications, such as text and picture messaging, livestream video, crowdsourcing, apps, sensors, and social media. This thesis reports on the actions taken to transition an emergency communications center into a multi-channel environment capable of building resiliency, and provides supplemental reporting channels, creates situational awareness, and builds more efficient workflows. Using business model generation and lean strategy methodology, this thesis provides a model for implementation strategies and proposes a bottom-up approach to meet individual community needs. This thesis recommends a pathway to shift the culture and strategy in carrying out the mission of emergency communications and responding to requests for emergency services.
