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SUMMARY
Public Safety Dispatch Supervisors support public safety agencies by supervising public safety dispatch personnel. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. Public Safety Dispatch Supervisors also perform dispatch duties to include receiving emergency and non-emergency calls in a communication center, entering all requests for service into the computer-aided dispatch (CAD) and dispatching public safety personnel as warranted. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness…
